Service Technician
CurrentMy experience as a service technician began as a configurator, where I ensured that the necessary applications were installed on the customers' equipment. During this time, I made great strides to ensure that each unit sent out met the customer's expectations and needs. From there, I upgraded to the depot department where I was responsible for diagnosing issues on each unit. This experience allowed me to develop a keen eye for identifying problems and finding solutions. Eventually, I made my… Show more My experience as a service technician began as a configurator, where I ensured that the necessary applications were installed on the customers' equipment. During this time, I made great strides to ensure that each unit sent out met the customer's expectations and needs. From there, I upgraded to the depot department where I was responsible for diagnosing issues on each unit. This experience allowed me to develop a keen eye for identifying problems and finding solutions. Eventually, I made my way into repair, where I was responsible for fixing numerous devices. My repair experience ranged from system board replacements to entire chassis repairs. Through my experience as a service technician, I have developed a strong understanding of the importance of attention to detail, problem-solving, and customer satisfaction. OEM Certified in Apple, Lenovo, Dell and HP. Currently seeking an A+ Certification. Show less