Michael Wish Email & Phone Number

Cleveland, Oh, Us

*Facilitate Design/Review of the required drawings per Airport Regulations & Design Criteria*Accurately & efficiently track all tenant drawing phases & other deliverables*Conduct weekly meetings & regular site visits to ensure brand standards are met & timelines are maintained*Compose & issue meeting notes to maintain project integrity & timelines*Coordinate construction of 5 locations for Minutes Suites in Charlotte(2), Baltimore, LaGuardia, & Nashville*Proactively problem-solve quickly & independently to meet project deadlines*Complete each project on time & within budget*Maintain drawing & closeout document database*Work closely with location manager to ensure proper preparation for smooth location openings

*Business Development (Airport & Traditional)*Management*Cross-Functional Team Leadership*Business Process Improvement*Customer Experience *Hiring*Training and Staff Development*Performance Management*Product Management*Strategic Planning*Merchandising*Contract Negotiation*Leasing *Logistics*Construction Management*Sales*Business Analysis

*Integral in development and implementation of a multi-million dollar concession redevelopment program at the Cleveland-Hopkins International Airport.*Coordinated the logistics of opening 60 new concession establishments within Hopkins Airport.*Managed individual stores to ensure contract compliance, best practice service, proper merchandizing, adherence to security protocols, health & safety compliance, and adequate staffing.*Facilitated the implementation of cutting-edge product delivery system for all concessionaires within the Airport.*Worked closely with the City Environmental Specialist to assist in the coordination of an Airport-wide recycling program for all the concessionaires.*Conducted orientation meetings with all incoming concessionaires to review procedures and establish expectations.*Coordinated the logistics for implementing a comprehensive ATM program for Hopkins Airport.*Direct staff in development, analysis, and preparation of reports.*Facilitated first Duty Free operation in Cleveland-Hopkins history.*Manage external contractors relating to areas such as housekeeping, monthly services, and distribution.*Involved in contract compliance related to interpreting and implementing lease clauses to ensure the highest quality of operational standards are maintained.*Scheduled and facilitated quarterly tenant meetings.

*Manage all functions of warehouse including: shipping, receiving, invoice reconciliation, manufacturing, and staffing.*Coordinated the efforts of 5-7 warehouse employees.*Schedule and coordinate inbound and outbound material, including verifying required paperwork with drivers.*Delivered product directly to customers on an as-needed basis.*Participated in establishing work schedules, and ensured that the schedules were correctly implemented and duties were completed properly.*Directed the salvage of damaged or unused material.*Coordinated all preparation and distribution of documentation pertaining to worker accidents.

*Support all aspects of store operations including: inventories, payroll, hiring/recruiting, training, sales, store appearance, and merchandizing.*District was ranked #1 in the Region and in the top 5 in the Company for overall sales for 13 consecutive months.*Coordinated the efforts of 5 store managers and over 50 customer service representatives throughout central and northeast Ohio.*Communicate clear expectations to store managers and staff in both written and verbal format.*Conduct monthly District meeting and participate in presentations at the Regional and Corporate level.*Resolve issues/customer concerns in a timely and professional manner.*Plan and create operational store plans based on weekly visits to stores.*Promoted to District Manager after only 8 months at the store manager level.

Bachelor'S Degree, History & Political Science

Activities and Societies: Alpha Tau Omega Fraternity & Football Certified to Teach at the High School Level

Education

Activities and Societies: Alpha Tau Omega, Football Transfered after 2 years to Baldwin-Wallace College

Education record