Liaise between operations, engineering, materials, sales and the customer in the maintenance, repair and overhaul of customer's component parts.

Ensure quality records by researching logbooks, AD's, Service Bulletins, and verifying work performed align with manufacturer’s documentation and requirements. Inspect that work signoffs, parts, and serial numbers match documentation, prepare logbook entries, 8130's and other documentation needed to return to service of overhauled or repaired aircraft turboshaft engines and modules. Audit records, documentation, logbook entries and airworthiness certifications. Resolve any inconsistencies with mechanics, vendor, or customer.

Perform maintenance on general aviation aircraft. Install and upgrade Dynon Skyview and Garmin Glass panels on LSA aircraft.

Disassembled and cleaned PT6A series engines to prep for parts inspection and engine overhaul. Assemble and balance compressor, compressor turbine, power turbines and 1st stage carrier. Worked on blade blending and hot section repairs.

Provide 50hr, 100hr, maintenance and repairs on various aircraft operated by the flight school. These are Cessna's 150, 152, 172, 182, Piper Arrows and Seneca's (PA-34-200) as well as phase inspections on Beechcraft King Air C90 series.

SAP Enterprise Analyst: = Collaborate with Business, Development and Backline teams, to onboard SAP and Enterprise application support by the support center. Create and provide SAP support training to helpdesk for efficient and timely processing of customer calls pertaining to ECC, SRM in relation to Order Management, Direct, Indirect Procurement, General Ledger, Travel and Expense, Project Systems, Customer Relations Management (CRM), Material Master Data, Business Warehouse, Logistics Execution, Accounts Payable AP) and Accounts Receivable (AR). This helped the Support center meet established SLA’s. Interact with the SAP backline teams to address high call volume issues within MySAP portal then partner with them to minimize these calls by improving processes and implementing fixes.

Specialized in providing desktop, laptop, networking, printing, operating system and email support to all of the PepsiCo divisions Worked with backline Remote access (RAS) team to onboard the international dialup structure and its' support.2nd Shift Analyst: Provided support for all applications and infrastructure issues called into the support center. This encompassed all PepsiCo divisions. I interacted with back line teams to quickly resolve critical manufacturing and distribution issues, often spearheading the communications and bringing teams together to resolve problems. Complied with pre-stated service level agreements (SLA). Mentor new team members, helping them to adapt to the support environment. Provide knowledge transfer with other teams on the helpdesk to streamline support and improve first level contact. Acted as the central interface between backline teams, customers, and others involved in ensuring issues got resolved.

Provided 2nd level support to customers on issues too complex and time consuming for regular technical support.

Laptop deployment technician, Critical Response Specialist, Y2k Remediation Team Lead.

Designed implemented and maintained LAN for the company while also providing technical customer support for the burn-off furnaces manufactured by the company.

Telecommunications specialist and supervisor responsible for providing reliable tactical communications for sensitive data and then supervising a team to provide 24 by 7 coverage while ensuring proper handling of classified material.