Michael Wolthusen Email & Phone Number

Mundelein, Illinois, United States

Responsible for maintaining the safety and security of operations. Ensuring compliance with regulatory standards. Monitor and respond to security incidents, conduct investigations and communicate with internal and external partners as necessary.

104 Wilmot Deerfield, Il

Responsible for responding to all emergency situations reported to the Global Security Operations Center through alarm systems, inbound calls, emails, social media and internal resources.Identifies and analyze risks through continuous monitoring of news, social media and other sources of intelligence to build social intelligence and mitigate risks to company operations through communication and advisories to impacted business units.Creates summaries of threats and recommends proactive… Show more Responsible for responding to all emergency situations reported to the Global Security Operations Center through alarm systems, inbound calls, emails, social media and internal resources.Identifies and analyze risks through continuous monitoring of news, social media and other sources of intelligence to build social intelligence and mitigate risks to company operations through communication and advisories to impacted business units.Creates summaries of threats and recommends proactive solutions including documenting and escalates risks to management.Responds to alarms received for Security, Fire, and safety including: Following established procedures to determine the severity and validity of the alarm and for continual follow-up to ensure the situation is resolved.Utilizing internal resources to triage and provide appropriate level of insight and risk analysis to stakeholders.Monitors company employees who travel domestically and internationally to ensure safety and security.Responds to customer service and information request from various departments, monitored sites, and federal, state and local authorities. Show less

Deerfield, Illinois

Monitor all cameras internal and external, determine if the event is real and then respond and advise with appropriate action to maintain safety. Respond to alarms received for Security, Fire, and safety. Follow Command Center action plans and supports Crisis Operations team by providing intelligence and documentation used for decision making and communications to the field.Communicate with all means, including social media of events, weather, mass gatherings, violence, and demonstrations.

West Chicago, Il

Provides service to residential or commercial customers by making timely lawn/landscape applications, diagnosing and correcting lawn/landscaping problems through service calls and other customer communications, and selling/up-selling services to new and/or existing customers, resulting in growth of the customer base.• Responds on a timely basis to customer requests for telephone and in-person service calls.• Measures the lawn of potential customers to provide them with an accurate cost… Show more Provides service to residential or commercial customers by making timely lawn/landscape applications, diagnosing and correcting lawn/landscaping problems through service calls and other customer communications, and selling/up-selling services to new and/or existing customers, resulting in growth of the customer base.• Responds on a timely basis to customer requests for telephone and in-person service calls.• Measures the lawn of potential customers to provide them with an accurate cost of TruGreen’s lawn care service.• Completes production reports, new sales forms, customer invoice forms, daily vehicle inspection report, and cancel/skip notices as required daily.• Maintains company vehicle and equipment through cleanliness, safety, and general maintenance. Show less

Lisle, Il

Delivering to residents and businesses around the greater Chicagoland area for one of the world’s most iconic brands.• Completed on average 250 package deliveries every day. • Had a 99% successful package delivery rate every week of employment.

Glendale Heights, Illinois

Duties involve answering 9-1-1 calls and asking questions to the caller to determine their locations, and the nature of their problems to determine type of response needed, transmitting vital information to the appropriate emergency personnel via the radio, relaying information via a computer-aided dispatch terminal, and answering administrative and non-emergency phone lines.• Determine response requirements and relative priorities of situations, and dispatch units in accordance with… Show more Duties involve answering 9-1-1 calls and asking questions to the caller to determine their locations, and the nature of their problems to determine type of response needed, transmitting vital information to the appropriate emergency personnel via the radio, relaying information via a computer-aided dispatch terminal, and answering administrative and non-emergency phone lines.• Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures.• Monitor alarm systems to detect emergencies such as fires and illegal entry into establishments• Ability to prioritize multiple emergency calls and dispatch appropriate services.• Answer routine inquiries, and refer calls not requiring dispatches to appropriate departments and agencies. Show less

Winfield, Illinois

Responsible for admitting and inspecting all supplies and equipment delivered to receiving dock/central stores. Deliver incoming materials, supplies and equipment to user departments as directed, or as scheduled. Rotate stock as necessary and maintain accurate records as required.• Ensure compliance with safety and security standards by maintaining a safe working environment on the Receiving Dock.• Perform annual inventory and periodic inventories to verify accuracy of the computer… Show more Responsible for admitting and inspecting all supplies and equipment delivered to receiving dock/central stores. Deliver incoming materials, supplies and equipment to user departments as directed, or as scheduled. Rotate stock as necessary and maintain accurate records as required.• Ensure compliance with safety and security standards by maintaining a safe working environment on the Receiving Dock.• Perform annual inventory and periodic inventories to verify accuracy of the computer system.• Maintain proper techniques in handling of heavy loads, volatile or flammable liquids and cases.• Assists patient care staff identifying supply needs and available alternatives.• Establish and maintain quality control standards in the department. Show less

Lombard, Illinois

Responsible for the day-to-day loss prevention responsibilities, including initiating and apprehending known and suspected internal and external thieves. Worked to reduce inventory shortages through creating a shortage action plan. Ensured the physical security systems were operational. Championed the safety program through providing education on proper policies and procedures for employees and customer safety. Participated in court proceedings, testifying on theft cases.• Ranked a top… Show more Responsible for the day-to-day loss prevention responsibilities, including initiating and apprehending known and suspected internal and external thieves. Worked to reduce inventory shortages through creating a shortage action plan. Ensured the physical security systems were operational. Championed the safety program through providing education on proper policies and procedures for employees and customer safety. Participated in court proceedings, testifying on theft cases.• Ranked a top store in the region form 2014 – 2016 for the reduction of theft.• Consistently delivered the best shortage performance in the district for 3 consecutive years.• Initiated the movement of CCTV cameras resulting in a 20% increase in shoplifter apprehensions. • Maintain fiscal accountability through taking the initiative to fix technologies, saving time and money.• Reduced employee and customer accidents by 15%, saving over $200,000 annually since 2014. Show less

Lombard, Illinois

Ensured the safety of mall customers through utilizing good judgement in the event of any incidents. Communicated with public safety officers on assigned shifts to heighten awareness of potential situations and coordinate logistics throughout the mall. Generated reports of activities and irregularities during each shift, such as property damage, theft, and other unusual occurrences.• Operated as a “Goodwill Ambassador” to the public, maintaining a positive relationship with customers and… Show more Ensured the safety of mall customers through utilizing good judgement in the event of any incidents. Communicated with public safety officers on assigned shifts to heighten awareness of potential situations and coordinate logistics throughout the mall. Generated reports of activities and irregularities during each shift, such as property damage, theft, and other unusual occurrences.• Operated as a “Goodwill Ambassador” to the public, maintaining a positive relationship with customers and mall workers. Show less

Batavia, Illinois

Delivered parts and picked up incoming stock from various locations. Assisted with the movement of freight around the storage and production areas to ensure safety. Distributed materials to customers or coworkers based on information from requisitions.

Dekalb, Illinois

Led the recruiting, hiring, and training efforts for new employees within the store. Handled customer concerns and billing issues through developing creative solutions. Managed the daily store operations, stocked freight, and provided exceptional customer service.• Generated advertisements in local and collegiate news outlets, increasing sales by 10% in 2009.• Reduced payroll expenses by 50% through creating an unpaid internship for University students.

Sycamore, Illinois

Batavia, Illinois

Associate'S Degree, Liberal Arts And Sciences/Liberal Studies

Criminal Justice