Michael Woo Email & Phone Number

San Francisco, Ca, Us

Indianapolis, Indiana, Us

Performed systems engineering and technical support for e-commerce infrastructure. Monitored the health ofover 200 physical servers and 1,500 virtual machines, reacted to alerts within the environment and respondedin a timely manner. Planned hardware upgrades and break/fix replacements of hardware failures in data center.Participated in 24/7 on call shift.Automated deployment of micro-services into AWS Elastic Beanstalk using Terraform and internal tools to build Docker containers running Nginx proxy, Node, and Java. Used Jenkins to push a CI/CD pipeline, improving developer workflow, scalability and speed.Worked with Engineering team and Neteng to automate Endeca Search application deployment using Chef automation scripts. Streamlined deployment of Oracle Linux, Ubuntu Linux and Windows operating systems to 30 bare metal Dell Servers and VMWare virtual machines, configured systems, and improved system performance and monitoring.Deployed Window Endpoint Security using Windows SCCM to over 800 virtual endpoints. Transitioned from Sophos using uninstallation shell scripts and deployment groups in SCCM.Automated deployment of Unix/Linux and Windows Operating Systems to bare metal using an open-sourcesoftware appliance utilizing PXE boot, bash scripts, Kickstart and Windows answer files. Deployed to over 100 Dell physical servers running, Cloudera, MSSQL and Endeca systems.Automated deployment of Elastic search application using Chef scripts to AWS. Managed existingElasticsearch, Hadoop/HBase, Zookeeper and Mongodb clusters from private datacenter to Amazon cloud.Designed patching routine of over 1000 Linux and Windows machines using WSUS to download patches and Chef scripting to deploy patch updates. Worked with engineering team to establish patch groups to coordinate downtime windows.

Consultant for outsourced IT firm specializing in Venture Capital and Private Equity firms. Performed daily network and server/workstation support for multiple clients. Administered Windows Active Directory, system monitoring, server and workstation upgrades, backups and restores. Worked closely with external vendors to coordinate support.Helped grow an internal helpdesk supporting over 200 users internationally in a Sarbanes Oxley environment. Refined daily workflow processes involving new hires and purchasing. Met with different departments to streamline assigning directory security permissions.Technology refreshed existing systems. Upgraded disk hardware and consolidated multiple Exchange servers and Blackberry servers into one site for better reliability. Installed Cisco security appliances strengthening security at sites. Coordinated migration of users to new Exchange 2010 server and consolidated servers using VMWare.Moved client into new site and migrated existing workstations. Installed 4 new servers including domain controller, file/print server, Blackberry server and a mail server. Implemented an on line backup system using Livevault and workstation imaging system using Ghostcast server.

Austin, Tx, Us

Boston, Massachusetts, Us

Performed systems and network administration, desktop and telecom support for top tier venture capital firm. Provided highly personalized residential and corporate service for administrative staff and 8 general partners and families.

Managed and supported high-availability co-location facility and corporate home office server room. Performed network implementations, hardware setup using Windows, Linux and Solaris operating systems on Dell, Compaq, Tatung and Sun servers. Performed network monitoring and data security analysis.