Assist in performing the president's duties when the president is absent, including presiding over meetings, signing contracts, and ensuring the president's directions are carried out.Trained in parliamentary procedures to ensure smooth meeting flow.Act as a liaison between the board, management company, vendors, and residents.Oversee requests for proposals (RFP), budget, annual votes, and owner affairs.Reduced annual costs while maintaining a surplus budget for community improvement goals.

Our team at Peacock Incident Management supports the streaming service's operations 24/7. We monitor the system from the Direct-to-Consumer Digital Network Operations Center to ensure it's always available and to manage any production incidents during our shift. We strictly follow standard operating procedures for all cases. As part of our role, we lead or assist in recovery and process actions during emergency situations. We promptly resolve incidents and take appropriate measures to minimize the impact on the business and customers. Additionally, we ensure that critical business incidents undergo a post-incident review to identify root causes requiring resolution once the immediate effects are addressed.

Responsible for monitoring service level agreements (SLAs), downtimes, and outages impacting service desk, tier support, and field teams due to system deployments, software updates, and regular maintenance activities, as well as managing call center and virtual chat supportMonitored technical and procedural inquiries, maintained and updated policy and procedures, and triaged and escalated unassigned incidents from multiple support groupsEngaged in managing escalations from various sources; created timelines; handled business-impacting P2-P3 incidents; and prioritized P4 incidents based on trends after triage from the service deskInitiated conference calls and set up bridges using Microsoft Teams, and coordinated support teams from Slack, ServiceNow, and OutlookEnsured all communications and actions resulting from managed incidents were thoroughly documented and shared with clients, executives, and managementAssisted in reviewing post-incident activities to streamline and enhance the incident management process, ensuring the correct resources were allocated and triggering escalations when necessary based on severity. Also, provided support during disaster recovery efforts, helping restore normal operations quickly.Utilized Active Directory, Slack, AirWatch, M365, and JAMF access to perform urgent requests, modifications, and deployments to assist with human resources, executive, internal, and external support teamsTrained on-site and remote support analysts in processes, procedures, and customer interactions required to meet client expectations. Also, mentored analysts to improve work performance, quality assurance, and attendance for recognition and promotions.

Responsible for providing remote technical assistance for executive support, management, and other support groups working on deployments within Walt Disney Parks and Resorts, Disney Reservation Center, FOX, HULU, ABC News, and ESPNAssisted with the migration process for Microsoft O365 as well as the deployment of Windows 10 and MAC OS X. Additionally, responsible for managing data recoveries, decommissioning old assets, and introducing new assets into the environmentFurthermore, assisted with licensing software and applications for new installationsMaintained POS machines remotely for Walt Disney Parks and Resorts and provided technical assistance to field teamsCreated monthly reports for management and leadership, providing asset information, license usage for Windows and software keys, and customer feedback on remote engagements.

Provided exceptional customer service by communicating with customers and clients through phone calls, emails, and virtual chat interactionsEngaged with leadership and management on processes, troubleshooting, and analyzing batch incidents and trends to determine what is needed to ensure efficiency for support analysts and the service deskProvided validation and troubleshooting for managed incidents and production environments while supporting and resolving customer inquiries as a support analystVerified and conducted security administration tasks for customers, employees, and executive teams using SSO, SMS, and email verificationParticipated in UAT, provided data usage and feedback, and created instructional guides for knowledge base implementation on hardware and applications used in the service desk environment.

Technical Support Customer Service

Technical SupportHardware Installation Customer Service

Hardware InstallTechnical Support

Technical Support

Technical Support Customer Service

Responsible for providing assistance with renovating and constructing panels, as well as stocking aisles and unloading trucks. In addition, I handled cashier and maintenance duties, signed off on deliveries, and processed damaged inventory.

Responsible for creating visually appealing and safe displays of produce, maintaining a clean and organized department, setting up pricing displays, updating pricing specials, answering questions, helping customers find items, and making recommendations.Carefully inspect the produce to ensure it is undamaged and fresh, then remove any damaged items from sale before packaging and wrapping the produce. Ensure that the produce section is well-stocked.Clean the produce area and displays, and clean up spills.

Responsible for assisting with the "Grand Opening" by helping to construct and stock aisles, as well as unloading trucks. Additionally, performed cashier and maintenance duties.