SWG Solutions delivers premier technology and intelligent resource services as we work with both federal, state, and local governments to provide secure solutions reducing terrorism, and building a reliable IT infrastructure. We are committed to improve quality of service, reliability of securing information and networks, and provide an expert-level staff.

- Maintain and troubleshoot Storage Area Network (SAN)- Control storage allocations, and present backup and archival procedures - Manage Storage Systems (Unity, XtremIO, VNX, VNXe, Nimble, and Brocade)- Provide guidance on storage configurations for systems.- Manage performance monitoring, back-ups, reporting, problem identification, and resolution- Create SOPs to document step by step processes- Manage and monitor VMs in vSphere Client 6.0- Configure the zoning for physical and virtual hosts.- Create a detailed SAN logical diagram to document and provide insight to client on current layout.- Create a capacity plan of the environment to mitigate future issues.

•• Effectively installed system wide upgrades via Linux CLI to multiple storage systems to mitigate risks of downtime.• Provided the latest patches to customers production environment utilizing Linux. • Successfully evaluated software, tools, and technologies for future use. • Analyzed the potential impacts of new technologies• Identified technology trends and opportunities to better customer environments.• Proficient in EMC Storage Area Networks (SAN/NAS environments).• Developed scripts, queries, and software code to accomplish tasks.• Troubleshooted various EMC storage, backup, and server operating systems.• Worked effective with RedHat, CentOS, Ubuntu.• Successfully performed maintenance on VNX, VMAX, XtremIO, Data Domain, Avamar, Isilon, Atmos, VPlex, Unity.• Provided guidance and expertise to customers on policies, procedures, technologies, issues, and organizational requirements..• Prioritized projects for customers to provide solutions to their environment.• Worked on a rotating shift to provide 24/7 support for Northern Virginia customers.• Performed preventative maintenance on Cisco and Brocade switches.• Successfully install, test, and maintained highly scalable data management systems.• Trained new engineers in the field to bring them up to speed on current systems and procedures.• Installed/Configured vSphere 6.0 on test systems.

• Effectively used MySQL to verify clients requesting password resets.• Updated tables in MySQL for new clients coming into the company. • Updated customer issues using a ticket system.

• Effectively utilized MySQL to configure tables to the customer needs for financial records. • Provided standard operating procedures for workarounds if customers had on going issues.• Utilized SQL Server to unlock customer accounts after they were locked out.• Analyzed customer issues with a ticketing system.

• Installed Windows Operating Systems to over 6000 students and faculty laptops/desktops.• Effectively cloned and deployed desktop images.• Assisted with deploying appropriate software applications to students and faculty laptops/desktops.• Utilized Microsoft Active Directory tools to assist with authorization and authentication privileges. • Managed computer hardware issues by reimaging desktops and laptops.• Managed Windows Operating Systems.

• ¬Effectively configured firewalls and web security gateways to manage the security of the company • Utilized Active Directory to verify employees’ authorization rights and privileges.• Worked with SCCM to deploy Microsoft Service Packs and security patches to over 200 employees.• Used Public Key Infrastructure to identify and distribute encryption keys to over 500 users and computers.• Successfully worked with Active Directory, Microsoft Office 2010, Configuration Manager, and PKI.