My current role as Group Operations Manager is varied across the group, but my main objectives within Service Solutions are to work closely with board of directors to develop and implement group organisational strategies by way of reviewing and improving current company policies & procedures, to ensure we deliver a robust and seamless service offering “best in class” to our client base. I am a confident and dedicated Management Professional, with 15 plus years’ experience working within Building, Insurance environment in a Senior Management positions. I have a solid grounding in business best practices in such areas as, Staff management & leadership, change management, analytical & operational development and delivery, system analysation, development & improvement planning, Management and creation of system change processes, along with exceptional project management knowledge and skill. I Consistently demonstrates shrewd and decisive judgement with the ability to devise innovative solutions to problems in real time. I Perform effectively in any high-pressure situation while maintaining an approachable & professional demeaner. I Demonstrates clear control of any environment to ensure a productive and positive outcome is achieved. Exhibits concise communication skills at all levels.Key Skills & Core Competencies Process AnalysisProcess Creation & Development Approachable Leadership StyleContinuous Improvement InitiativesChange & Project Management Management ProfessionalExpert Communication & Negotiation Skills People Management ExpertiseOperational and Performance Leadership Strategic Planning and LeadershipSound and Respected Decision Making Relationship ManagementTrained:ISO 9001 Internal AuditorIOSH Managing SafetyPRINCE2