Developing core capabilities to increase revenue through innovative new products and maximising success of existing products. BFC Bank launched in August 2018 providing transactional banking services specifically to PSPs and MSBs I joined the bank to support their significant change agenda to grow revenue by building out new and existing banking services to meet customer needs and support growth. Responsible for:• Managing a multi-million-pound budget and delivering to plan/timescales.• Leading the as an interim Chief Operations Officer for IT and Commercial Banking • Strategic projects in flight: Joining Target 2, SEPA, Faster Payments originated from overseas, CHAPS, PSD2 Open Banking and improving their digital banking offering.• Key advisor to the executive team supporting the evolution of strategic plans. Attend senior management and board meetings.• Working with the commercial team to enhance our customer offering by pro-active customer engagement and working closely with our technology partners.• Recruiting new team members, many from my network, whilst supporting their training and development.

Designed and developed the Business Banking proposition for Metro Bank leading up to launch in 2010 and continued to further enhance the Bank’s offering – a well-regarded market leading proposition.• Established the Payments and Cash Management Team in late 2011 and developed a suite of transaction banking services to target larger businesses – this has allowed the Bank to recruit significant opportunities across deposits, lending, FX and transaction banking.• Designed and developed the Bank’s digital platforms – delivered within budget and timelines. World class user interface and supporting the acquisition of new business, with great success recruiting SMEs.• Designed, developed and launched FX online platform, BACSTEL-IP, Host to Host, Cash and Cheque services and money services business customer propositions.• The Bank has provided an excellent opportunity to develop innovative and relevant services for Business and Commercial Customers and improve their serviceproposition based on Customer feedback and supported expansion into new markets e.g. Payment institutions, Franchise and Large Commercial• Support the development of colleagues within my team and across the business to ensure they have a detailed understanding of our service proposition tosupport the delivery of Customer service excellence.• Developed a positive “can do‟ attitude within the Team and supporting colleagues to achieve their goals our business objectives - team continues to exceedcustomer acquisition and income targets.

Expanded the family owned digital accessory business (online sales). Significant growth in sales, drive efficiencies and reduce costs.• Launched two e-commerce sites, with monthly sales increasing by 350% since October 2009.• Extended the product portfolio – adding 90 innovative new products to our range. Some of which achieved top 10 seller status.• Maximise existing channels – fine-tuned our Google advertising campaigns, with click through to sales conversion rates increasing by 40%• Expanded business to business customer base by a targeted direct mail/telesales campaign. Adding 12 new business customers during the period and drivingrecord sales growth.• Foreign exchange is a significant hidden cost for the business – transferred cross-currency payments to a specialist provider. This reduced procurement costs by3.5% by virtue of a significantly improved exchange rate spread.

• Business development role promoting the full range of domestic and European Cash Management solutions, with a key focus on providing pan-European Liquidity Solutions to commercial clients and prospects.• Developed a strategic sales plan to target key prospects.• Responsible for the sales performance for 3 key business centers: London, Luton, and Chelmsford.• Developing digital banking capability.

Managed a portfolio of 62 highly profitable complex Customers, working proactively to support their growth plans and providing funding, treasury, FX, and cash management solutions to enhance the relationship deliver financial objectives.• Actively developing new business opportunities through a strong network of customers and contacts.• Undertake financial analysis, modeling, cross-product sales, and debt structuring for both existing and target customers to deliver innovative funding and cashmanagement solutions - won several significant lending mandates.• Well regarded within the RBS Group and a key introducer to RBS Group Partners who support my client base and winning new to bank business – top introducerto Lombard Asset Finance Team in 2008.

• Responsible to retain and grow a portfolio of 25 high profile customers by delivering outstanding customer service through expertise within the sector.• Providing strategic financial and risk management advice to customers and interfacing with credit colleagues to manage and extend suitable credit lines tosupport their business objectives.• Selling cash management solutions to capture new deposit balances and transaction banking from the competition.• Successful in winning two significant new deals in 2005, income £900k.• Seen as a role model within the Team and have an excellent working relationship with colleagues, particularly support team.

• Maximise revenue from the sale of cash management products and services to new and existing customers.• Successful business developer, securing £1.3M new business for the Team.• Innovation, sector knowledge and tailored solutions supported new business development e.g. payroll contingency solution for a large multi-national recruitmentcompany• High performer in the role and invited to join business area management board meetings during 2004.

Developed a new role with the objective of increasing the uptake of digital banking products across the Business Banking customer portfolio.• Actively sales managed four regions working closely with corporate directors, team leaders, and relationship teams resulting in “exceed” performance rating in1999.• Increased electronic banking product sales by 30,000 within a two-year period, exceeding target – this success was mentioned in the Bank’s year-end accounts.• Developed a highly successful sales culture through the provision of professional support material, motivational presentations, incentive schemes, and salesmanagement coaching.• Enabled the corporate teams successfully taking `ownership' of the sales process which is now accepted as `business as usual' embracing a true understanding ofthe value of Digital Banking can add to the customer proposition.

The project management and implementation of Cash Management suite of products. Analysing customer needs, technical pre-sales consultant and managing a cross-functional team.• Designed and developed a user-friendly PC payments application called International Direct Credit.• Implemented an electronic file-based printing service for our stock broking arm. This enabled the company to handle the large volume orders during the buildingsociety demutualisation phase in 1997.• Developed comprehensive implementation support tools ensuring projects were completed on time, within budget and always striving to exceed customerexpectation.