Subject matter expert for ServiceNow integrationI was responsible for compiling and ensuring the accuracy of our configuration item and customer data for the legacy IMDC data centers during our efforts to integrate all newly acquired sites under one system. Solarwinds NPM AdministratorI took on the responsibility of ensuring that both newly deployed systems and derelict legacy devices are being properly polled by our NMS system and created descriptive custom alerts as guidance… Show more Subject matter expert for ServiceNow integrationI was responsible for compiling and ensuring the accuracy of our configuration item and customer data for the legacy IMDC data centers during our efforts to integrate all newly acquired sites under one system. Solarwinds NPM AdministratorI took on the responsibility of ensuring that both newly deployed systems and derelict legacy devices are being properly polled by our NMS system and created descriptive custom alerts as guidance for the members of the NOC to take action onCarrier Circuit Incident ManagementI created the incident response and notification process for IMDC’s resold and internal circuits• Tracking and identifying all of IMDC's circuits• Managing all major carrier portal accounts• Maintaining a list of contacts for network carrier escalations• Ensuring that end users are trained in how to respond to a carrier outage Show less

Responsible for handling daily operations tasks:• Managing tickets/work orders and ensuring productive communication flow for customer and intracompany inquiries or requests.• Documenting and labeling structured cabling and physical system installations within the data center. • Layer 1 troubleshooting of network equipment (Copper & Fiber Cabling, SFPs, Cat5 – 6a) and remote hands support for Dell, HP and IBM enterprise appliances.• Initial configurations of newly deployed… Show more Responsible for handling daily operations tasks:• Managing tickets/work orders and ensuring productive communication flow for customer and intracompany inquiries or requests.• Documenting and labeling structured cabling and physical system installations within the data center. • Layer 1 troubleshooting of network equipment (Copper & Fiber Cabling, SFPs, Cat5 – 6a) and remote hands support for Dell, HP and IBM enterprise appliances.• Initial configurations of newly deployed systems to prepare them for remote management (ILO, iDRAC, and other out-of-band management solutions) • Monitoring of mission critical IT infrastructure across the enterprise environment to identify and escalate issues to the responsible teams.• Communicating formalized notifications to inform customers and internal stakeholders of upcoming change management activities or critical incidents.Specialized tasks: • 360Facility CAFM ticket system administrator tasked with new customer integration, layout design and process improvement.• CA Workload Automation & Espresso application administrator responsible for job scheduling, agent installations on Windows/Linux systems and troubleshooting.• Procedural/Technical documentation writer and trainer for new employees and off-shore counterpart.• System build peer reviewer responsible for verifying compliance with corporate standards and documenting discrepancies for remediation by build engineers.• Utilizing network deep mapping tools to locate devices and trace connectivity paths to ensure accurate physical and logical labeling. Show less

Provided on-site and in-house software and hardware support for customers including virus/malware removal, data backups/recovery, new system installations and system migrations. Performed hardware diagnostics and faulty component replacements.Diagnosed and resolved software configuration and network issues.Implemented wired and wireless network solutions in small business and residential environments.