Michael Wurst Email & Phone Number

Linthicum

Linthicum, Maryland

DC, MD, VA

• Manage workgroup of IE Supervisors, Specialists, and office administrative staff.
• Develop strategies and long range planning for operational return on investment.
• Provide contingency planning for facilities or weather impact on operations.
• Analyzed work methods and process flows involving people, technology, and information to recommend appropriate solutions.
• Responsible for developing cost planning targets to align operations with district initiatives.
• Assisted in developing operational plans for President Obama’s visit to Landover facility in April 2011.

DC, MD, VA

• Provided training and operational oversight to improve customer service.
• Assisted with internal quality audits
• Investigated service defects to determine root cause and develop action steps to address required corrective action.
• Responsible for daily distribution and creation of reports related to customer service elements.

Laurel, MD

• Managed FT union workforce during 3rd shift hours.
• Responsible for overseeing operation of loading 60 vehicles in time for dispatch.
• Responsible for employee safety, quality, and performance.

MD, DC, VA

• Evaluated trends to develop long and short term impacts to provide for proper facility utilization, staffing, and dispatch requirements.
• Analyzed and developed daily operating plans for inside package operations, including contingency planning.
• Develop and maintained work measurement in order to optimize plans.
• Provide guidance and support to reduce operational cost or enhance service.
• Created master operating plans, based on work measurement and operational requirements.
• Provided training for management and hourly workforce on proper and methods and procedures.

Virginia

• Attended various training workshops to develop for full time supervisor position.
• Work Measurement and Methods certification.
• Completed overhaul of car wash and fueling operation at Chantilly, VA facility. Documented new operating plan for facility and updated work measurement standards.
• Driver Helper coordinator for Leesburg, VA territory.