Michael Würzer Email & Phone Number

Littleton, CO, US

Denver Metropolitan Area

Denver, Colorado, United States

-Real-time queue monitoring for agent adherence to ensure SLA and response times are met for our Onshore and BPO support teams-Schedule Planning and Real-time Analysis of Occupancy, Adherence, and overall agent productivity.-Overseeing Call /Chat/ Email Volume, as well as headcount to ensure coverage is available at all intervals of the day. -Always.

Denver (remote)

-Executed over 75K ZenDesk Tickets (Phone calls, Emails, Chats)-Cross-departmental collaboration by monitoring the onboarding and inventory activation for new Uber Partnerships -Defuse consumer and retailer escalations-Work with other teams and departments to locate, recreate, and report bugs to engineering and product through JIRA-Provide training and.

Greater Denver Area

-Direct Retailer and Consumer interaction on live orders-High volume problem solving through various ticketing and consumer outreach platforms-Retailer training on best practices for App and Portal usage

Greater Denver Area

-Direct support to Product and Development team via client requests-Bug Tracking and Reporting, submitting to JIRA's Service Desk-3rd party API Integrations-Overall SaaS support for our ClientsA TILT Holdings company - Fully Vertically-Integrated Cannabis company that is public on the Canadian Securities Exchange: TILT - Nasdaq: SVVTF. We raised $119m in.

Gypsum, Colorado

Worked for 6 weeks on the harvesting team for a 3,500 plant, 8,200 sq ft outdoor Cannabis grow

Eagle-Vail, CO

-Consult with customers on alternative medication options-Managed the incoming delivery process and stock of our product line

Denver, CO

-Support the Texas and International accounts team for HealtheCareers.com, more specifically our inside sales rep for the territory as well as the Account Manager and Account Executive upon request. -Build reports and generate leads for our team on top of daily account management duties.

Des Moines, Iowa Area

-Transitioned from Customer Success Manager to Open Web Subject Matter Expert in order to drive the success and development of our new social media aggregator and passive recruiting database, Open Web, a tech recruiting and head hunting SaaS platform. -Supported Account Executives that had clients with the Open Web product and consulted with clients upon.

Des Moines, IA

-I worked in a sales support / account management role in the Tech Staffing/Recruiting/Consulting segment of our New Business Sales department.-Supported Account Executives in post-sale carry out of account responsibilities including trainings, quarterly performance reviews, and renewal options.

Des Moines, Iowa Area

Plan, manage and execute VIARealtors.com online marketing strategy and advertising campaigns across various social platforms

Chicago, IL

Track and report on live digital advertising campaigns for our West Coast markets

Denver, CO

Led high volume customer service desk and administered day-to-day operations of the corporate officeImplemented new lead management CRM program for 250 agents to manage incoming leads and referrals Trained brokers on smart use of social media to promote their brand and listingsDeveloped and designed web content upgrades for three new market acquisition.

Vail, CO

Contributed to revenue goals by consulting high end customers on equipment options and upgrades

Denver, CO

Collected data and designed marketing collateral for the sales staff at three Examiner media properties to optimize revenue opportunities

Denver, CO

Published content for a dozen different topics for the Arts & Entertainment channel of an 80+ city site with 15 million unique visitorsConstructed and launched a voter’s guide for the 2008 Election including Gubernatorial, U.S. Senate, and House races as well as listing poll locations and voter registration information

Bachelor Of Arts, Mass Communications And Journalism - Digital Media

Activities and Societies: Sigma Alpha Epsilon Digital Media Studies

Digital Media Studies, High School

Activities and Societies: Peer Leadership, FOCUS (photography), Crew / Tennis, and senior year Homecoming King Allowed myself to be.