- Distribution management: orchestration of the distribution channels and realignment of the compensation model for field staff with strategic corporate goals (customer KPIs: customer activities, customer satisfaction, multi-policy customers)- Digital distribution transformation and omnichannel management: improved performance management (98% usage rate of Salesforce in the first year) by successful roll-out of the "Salesforce" digital workplace for field service (approx. 400 employees)… Show more - Distribution management: orchestration of the distribution channels and realignment of the compensation model for field staff with strategic corporate goals (customer KPIs: customer activities, customer satisfaction, multi-policy customers)- Digital distribution transformation and omnichannel management: improved performance management (98% usage rate of Salesforce in the first year) by successful roll-out of the "Salesforce" digital workplace for field service (approx. 400 employees) - Successful integration of the holistic digital advice in "Salesforce" for optimized control of the field service- Distribution Development (including systematic lead management as a basis for the distribution omnichannel strategy; initiative to allocate “not serviced” customers (approx. 15%) as an additional successful retention measure)- Distribution Communication (communication within distribution; interface Generali Newsroom)- Single point of contact in distribution for customer experience- Management of up to 35 specialists Show less

- P&L responsibility within distribution for direct sales (up to CHF 12 million new business premiums and management of up to approx. 50 specialists)- Responsibility for the entire direct business of Generali Switzerland, incl. online business (aggregators, etc.) and affinity groups- Realignment and re-organisation of direct sales into an efficient sales and consulting unit as well as introduction of a coaching model (significant increase in customer satisfaction by +47% and conversion… Show more - P&L responsibility within distribution for direct sales (up to CHF 12 million new business premiums and management of up to approx. 50 specialists)- Responsibility for the entire direct business of Generali Switzerland, incl. online business (aggregators, etc.) and affinity groups- Realignment and re-organisation of direct sales into an efficient sales and consulting unit as well as introduction of a coaching model (significant increase in customer satisfaction by +47% and conversion rate by +21%)- Successful setting up sales teams (direct sales) as part of the business development strategy (from around 20 to 50 specialists)- Systematic lead management as basis for the distribution omnichannel strategy- Responsibility for advising and supporting own employees regarding insurance issues Show less

- Establishment of and responsibility for sales control and planning (action planning and reporting instruments) as basis for today's performance management; establishment of standards as part of the annual planning process- X-function with Head Office Italy and internal business units

Performance analysis of international business units and derivation of strategic fields of action as well as technical, financial and sales deep dives

- Development of business fields of the Generali Deutschland Group- Coordination of the strategic steering process for subsidiaries of the Generali Deutschland Group- Lead project office of rebranding AMB Generali to Generali Deutschland