Michael Y. Gordon Email and Phone Number
Are you a tech startup founder drowning in operational details? ๐In the world of early-stage startups, your success depends on strong communication, aligned teams, operational clarity, and laser focus. But managing all these moving parts can feel overwhelming.๐๐ผ๐ ๐ฐ๐ฎ๐ป ๐ ๐ต๐ฒ๐น๐ฝ ๐๐ผ๐?As your strategic & tactical partner, I'll help you stay afloat โต๏ธ by:- Turning operational chaos into smooth-running systems- Building and leading high-performing remote teams- Setting up processes that work for early-stage startups- Getting your team communicating and collaborating effectively- Putting customers at the heart of everything we do- Enabling and supporting team to get things done and deliver value๐ ๐ ๐ท๐ผ๐๐ฟ๐ป๐ฒ๐ & ๐๐ต๐ ๐ถ๐ ๐บ๐ฎ๐๐๐ฒ๐ฟ๐:Until 2020, I was crushing it in Business Analysis & Process Automation mainly for corporates helping teams deliver value, improve processes & technologies, and overcome communication challenges with the customers, partners, vendors, and among each other. The money was good, but something was missing. At 40, I hit a turning point that made me question everything, re-assess my values, strengths, figure out my purpose. That led me to my true calling: helping impact-driven startups in sustainability, animal welfare, healthcare, education, personal development, social services or whatever that is named as long as it helps people, animals and the environment thrive. ๐๐ช๐ต๐ฎ๐ ๐๐ฒ๐๐ ๐บ๐ฒ ๐ฎ๐ฝ๐ฎ๐ฟ๐?I don't just take care of operations โ I curate the environments where talented people can thrive while solving problems worth solving and retaining customers. I help tech professionals and startup teams improve communication, relationships, remote collaboration, deliver value, and navigate personal career challenges.๐๐๐ป ๐ณ๐ฎ๐ฐ๐: Dogs lover here! ๐Free yourself from the daily grind so you can focus on what you do best!๐๐ฒ๐'๐ ๐ฐ๐ผ๐ป๐ป๐ฒ๐ฐ๐ & ๐ฐ๐ผ-๐ฐ๐ฟ๐ฒ๐ฎ๐๐ฒ! ๐คHealthTech ๐ฅ | EdTech ๐ | GreenTech ๐ฑ | CleanTech โป๏ธ | PetTech ๐พ | Social Impact ๐ค | what did I miss? :)
Ignite Ops
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Fractional Head Of Operations And Chief Of Staff And Operations ManagerIgnite OpsBatumi, Adjara, Ge -
Fractional Head Of Operations & Delivery Manager For Pre-Seed & Seed Stage StartupsIgnite Ops Feb 2023 - PresentBatumi, GeI help overwhelmed founders of the mission-driven tech startups and non-profits get clarity, structure, and alignment, facilitate growth and fulfillment, increase revenue, and cut costs by building effective teams streamlining processes and operations, and focus on what truly matters. -
Tech Coach | Career Development, Communication, Relationships, Collaboration, Startup WinsIgnite Ops Jun 2020 - PresentBatumi, GeI empower tech professionals, tech startup founders (not always techies) and startup teams to improve communication, relationships, remote collaboration, discover new perspectives & resources, and take action. I also help individuals navigate their personal career challenges. -
Customer Research Consultant / Custdev / Business Analyst / Startup MentorUpwork Jan 2024 - May 2024San Francisco, California, UsHealthTech, Pre-Seed stage startup.Coached the founder on customer development and prepped them for the in-depth interviews to understand and validate customer pains, needs, and challenges and verify the hypotheses. -
Customer Researcher / Custdev / Business Analyst / Startup MentorCoachassistant.Ai Aug 2023 - Oct 2023EdTech, Pre-Seed stage startup.Interviewed 20 potential customers to understand their pains, needs, and challenges and verify the hypotheses. -
Coo / Delivery Manager / Business AnalystXworks Tech Ltd Jul 2021 - Jan 2023London, London, GbGreenTech, Seed stage startup.- Achieved 6X lower product development costs, accelerated launch, and saved 6 months of team effort by leveraging existing resources, and championing the tech team's initiative.- Achieved circa 60% faster product delivery speed by implementing Kanban, team policies, boosting team collaboration.- Implemented a recruitment process to build a pipeline of qualified talents tracking recruitment progress, with an average time-to-hire of 2-4 weeks.- Built, and managed a 100% remote tech team.- Streamlined monitoring of the expiring sign-ups through automation, allowing the sales co-founder to proactively reach out and convert the trial users into paying customers. -
Owner / Sales & OperationsDe Groot Shoes Jan 2021 - Feb 2022At De Groot we help people with large foot size find high-quality, comfortable and affordable shoes for their feet (men: UK11-UK18 / EU46-EU54, female: UK8+ / EU41+) while providing variety of models, colors and ensuring circular economy. -
Host @ Networking Event For Early-Stage Startup Founders & Small Business OwnersValue Creators Network Feb 2021 - Jun 2021- Hosted and facilitated 12 bi-weekly meetups for early-stage startup founders and small business owners in Germany, UK, and US.- Recruited new members, invited and interviewed speakers, and promoted events and the community (~100 members) on Meetup and LinkedIn. -
Business Development SpecialistGetsales.Io Feb 2021 - May 2021New York City, Us -
Community Co-LeaderSalesforce User Group The Hague Jun 2019 - Mar 2020Co-organized regular events for the Salesforce professionals and occasional meetings of the user group (circa 100 members) in The Hague:- Co-organized 8 Salesforce Saturdays.- Co-organized Salesforce User Group The Hague annual meetup. - Found 2 new venues for Saturday meetups.- Negotiated to have the entire floor of the mansion rented for free for the annual group meetup.- Facilitated group leaders' teamwork.- Sourced and recruited cameramen. -
Advisor / Business CoachSmak Food Store & Cafe Sep 2019 - Dec 2019The same month I started my ICF-accredited coaching training. Volunteered my time and combined my experience as a business analyst with a new coaching knowledge to help my friends - the owners of the local food store & cafe - to see new perspectives in their own business.Delivered extensive analysis report and change strategy โ that allowed store owners to implement required changes to branding, merchandising, interior and customer experience improvements, attract new customer segments and increase the average bill in the next 6 months.
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Implementation Consultant / Customer Support SpecialistSolvo Europe Bv Sep 2018 - Sep 2019* Enhanced Stakeholder Collaboration:Successfully aligned key stakeholders (Solvo, customer teams) for user-acceptance testing, ensuring smooth project implementation and user satisfaction.* Streamlined Video Content Production:- Developed and implemented a new, efficient video content production workflow, resulting in concise 5-10 minute training videos. This replaced lengthy 1.5-hour webinars with a 70% dropout rate, significantly improving training engagement and knowledge retention.- Led the creation of all video content, including storyboarding, scripting, voiceover recording, screencasting, branding, and final compilation.* Improved User Experience & Reduced Costs: - Analyzed the challenges faced by cargo loading supervisors operating high-risk terminals with new hand-held devices. - Designed and implemented cost-effective UX improvements to enhance user experience and operational efficiency.
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Dishwasher & Waiter Team Coach / Self-Re-DiscoveryOase Beachclub Jun 2018 - Aug 2018- Organized flawless processes around the dishwashing room that supported 3 teams of cooks, bartenders, and waiters (16 people), especially during rush hours.- Trained and coached 10 scholar and student co-workers.- Hacked and supported the 1980s industrial dishwashing machine.- Washed and polished around 9000 plates per month.- Listened about 20 audiobooks on psychology.- Got certified in Scrum.
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Interim Business AnalystVoiceworks May 2017 - Nov 2017Almere, Nl -
Tech Business AnalystIngenico Epayments Mar 2015 - Oct 2016Puteaux, รle-De-France, Fr- Supported internal infrastructure projects and payment systems integration teams by collaborating with stakeholders to analyze and document business requirements.- Identified opportunities for process optimization, system improvements, and automation by analyzing business processes and collaborating across departments.- Coordinated third-party payment API testing, ensuring documentation consistency, identifying defects, and fixing technical product documentation to prevent financial losses and ensure project completion within 2 months.- Conducted thorough analysis of server infrastructure and gap analysis, creating an extensive application landscape that aided in the successful migration of all company servers to new security standards, averting USD 500K fines for non-compliance. -
Startup Advisor / Customer DevelopmentShopping Mole Dec 2014 - May 2015E-commerce, Pre-Seed stage startup. -
Startup Advisor / Business AnalystClubbing Network Dec 2014 - Mar 2015Entertainment, Pre-Seed stage startup.
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Senior Business Operations AnalystInternational Baccalaureate Oct 2011 - Nov 2014Genรจve, Switzerland, Ch- Facilitated requirements gathering and process analysis & improvement sessions with IB teams in EMEA and Americas, collaborating with the onsite implementation team to support the successful implementation of a system that effectively recruited, communicated, performance managed, and paid 1300 IB educators across 82 countries.- Built an app for the professional development department that replaced their legacy disconnected apps and allowed them to reduce event leader sourcing time by 3 months. - Mediated team conflicts and ended senior leader micromanagement, improved communication, built trust, so we advanced full-speed together. -
FounderSkyfan Jan 2013 - Sep 2014Den Haag, Zh, NlOnline Media, Pre-Seed stage startup.- Collaborated with early adopters across 5 countries. Liaised with 3rd party service vendors. Built a Facebook marketing channel of 500 followers.- Built a team of international aviation experts. - Developed a prototype in under 1 month, and a marketable product within 5 months.- Failed to find the product-market fit. Lost $10K. Closed and moved on. -
Managing DirectorMedia Projects Bg 2011 - 2014Den Haag, NlNearshore web development and technical consulting services. We help businesses, nonprofits and start-ups to provide high-end services and develop their products while reducing costs and time to market. -
Service Delivery / Partner Success ManagerIsic - International Student Identity Card Feb 2009 - Jul 2011Belgrade, Rs- Conducted an audit of the technology partner within the first 2 months and successfully terminated their contract, leading to participation in tender and interviews for potential new partners.- Developed a winning strategy to regain core partners: engaged new partners with flexible processes and shorter integration timespans, demonstrating our ability to meet deadlines.- Maintained strong relationships with early adopters, provided support, resolved issues, and conducted product demos.- Executed acceptance testing and QA activities, identified and reported users' problematic patterns to our tech partner, updated product user manuals and knowledgebase.- Created instructional video tutorials, user manuals, and API documentation for the Partner Portal, simplified system adoption for partner tech teams.- Presented products, services, and roadmaps at international events organized annually for ISIC partners. -
Tech Business Analyst / Project CoordinatorInternational Air Transport Association (Iata) Sep 2007 - Dec 2008Geneva, Le Grand-Saconnex, Ch
Michael Y. Gordon Education Details
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International Centre For Professional CoachingIcf Acsth -
Icg Training & ConsultingInnovations With Triz For Business And Management -
Moscow Aviation Institute (National Research University)Automated Systems Of Information Processing And Management
Frequently Asked Questions about Michael Y. Gordon
What company does Michael Y. Gordon work for?
Michael Y. Gordon works for Ignite Ops
What is Michael Y. Gordon's role at the current company?
Michael Y. Gordon's current role is Fractional Head of Operations and Chief of Staff and Operations Manager.
What schools did Michael Y. Gordon attend?
Michael Y. Gordon attended International Centre For Professional Coaching, Icg Training & Consulting, Moscow Aviation Institute (National Research University).
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