Michael Yancy work email
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I'm an accomplished Operations Manager with over 25 years of experience customer service and loyalty programs, hotel management and quality safety standards, and team scheduling and payroll maintenance in the hospitality industry. I have extensive experience in cross-functional team management, staff motivation, operational goal development, and process implementation. I enjoy building strong relationships and work well with people at all levels of the organization including senior management, staff, and clients. ✉ michaelyancy@hotmail.com
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People Operations ManagerG6 Hospitality Llc Jan 2015 - Dec 2021El Paso, Tx➤ Strategically managed and oversaw daily operations of a 83 room property to include all operational planning initiatives➤ Successfully improved feedback scores on Trip Advisor by implementing strategic training programs for staff members➤ Efficiently procured hotel collateral and rate strategies to increase guest experience, resulting in an annual top tier bonus➤ Executed new brand standard Covid-19 safety protocols and cleaning procedures with current and new team members➤ Assessed property needs and created an action plan to improve property compliance with brand standard and regulation➤ Recruited, trained, and built staff while overseeing payroll, staff benefits, employee reviews, and performance analysis➤ Processed reservations, guest and group relations, guest satisfaction and return, and managed guest loyalty program➤ Managed oversight, improvement, and implementation for optimal guest satisfaction and standard room conditions➤ Maintained property management, filing and documentation, OSHA requirements, and scheduled property contractors➤ Completed all internal applications, inventory and ordering, guest and group relations reporting, and sales analysis. -
Director Of The Front OfficeW Hotels Jan 2011 - Dec 2015St. Giles, New York, Tuscany, & Court – West New York, Nj➤ Expertly managed a team of over 60 staff members to ensure customer service was the top priority for all employees➤ Implemented various guest service and training strategies, resulting in an increase in Trip Advisor scores from 70 to 90➤ Collaborated with cross-functional teams to negotiate with the union to facilitate renovations of the Tuscany property➤ Trained and coached Front Desk staff to create consistency and meet all service regulations throughout the company➤ Strategically created an incentive program for Front Desk staff to motivate employees and enhance guest experience➤ Ensured that the hotel was meeting customer expectations and that assigned staff was performing all duties adequately➤ Strategically followed health and safety laws and ensured that all common areas were clean and disinfected at all times➤ Maintained departmental budget, operating labor costs, and other expenses, keeping them in line with approved budget➤ Effectively ensured that all sales were maximized by achieving the highest possible occupancy and average daily rates➤ Allocated specific daily guest room assignments, adhering to guest preferences, previous assignments, and VIP status. -
Previous Work HistoryVarious Companies 1996 - 2010➤ Assistant Front Office Manager – Thompson Hotels – 2007 to 2010➤ Assistant Director of Front Office – Crowne Plaza Times Square – 2002 to 2007➤ Overnight Manager – The Essex House – 1996 to 2002
Michael Yancy Skills
Michael Yancy Education Details
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Eastwood High SchoolHigh School Diploma -
Electrical Engineering
Frequently Asked Questions about Michael Yancy
What is Michael Yancy's role at the current company?
Michael Yancy's current role is Operations Manager.
What is Michael Yancy's email address?
Michael Yancy's email address is mi****@****les.com
What is Michael Yancy's direct phone number?
Michael Yancy's direct phone number is +1 212-685*****
What schools did Michael Yancy attend?
Michael Yancy attended Eastwood High School, Texas Tech University.
What skills is Michael Yancy known for?
Michael Yancy has skills like Front Office, Hotels, Revenue Analysis, Hospitality Management, Hotel Management, Rooms Division, Hospitality, Hospitality Industry, Property Management Systems, Pre Opening, Yield Management, Resorts.
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Michael Yancy
Systems Administration | Technical Support | Telephony Administration | Email Administration | Active Directory AdministrationNorth Las Vegas, Nv -
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