Michael Yau work email
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Michael Yau personal email
• OTL certified insurance analyst who delivers strong sales number and legendary customer experience• Strong interpersonal skills to effectively deal with individual needs of a diverse population of clients• Fluent in English, proficient in Cantonese, and intermediate in Japanese
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Team ManagerTd InsuranceMarkham, On, Ca
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FacilitatorTd Insurance Jun 2021 - PresentToronto, Ontario, CanadaCultivate a welcoming and inclusive virtual learning environment by building strong rapport with both colleagues and learnersUse adult education pedagogy principles to help identify learning gaps while effectively using a variety of teaching aids and tools to delivery TD's curriculum in an engaging mannerCollaborate with team leaders to ensure a smooth and efficient onboarding experience for the learners by addressing and documenting attendance, engagement, behaviours and any other learning opportunities
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Insurance AnalystTd Insurance Jan 2018 - PresentToronto, Canada Area•Peer Coach - facilitated successful on-boarding of 30+ new hires through product knowledge meetings and side by side support as well as additional post-graduation support as a mentor•Team Compliance SME - effectively communicate centre-wide compliance updates and best practices via group chat and huddles resulting in improvement of month-over-month team compliance score•Identify gaps in coverage through active listening and building rapport to find products/solutions based on customer’s needs towards achieving TD Mission 2021 to be the most trusted insurance company in Canada•TD All Star 2018 and 2021 - top 8% in sales and customer satisfaction centre-wide
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Brand AmbassadorVarious (Karma, Pumped, Embr, Etc) Mar 2015 - Dec 2017Toronto, Canada Area
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Associate Insurance AdvisorThe Co-Operators Feb 2015 - Dec 2015Scarborough, Canada•Managed client experience by concise documentation of all interactions on Enterprise Contact Management system to achieve client-centric focus of the company’s business strategy•Used full sales cycle to up-sell, cross-sell and recommend the most suitable insurance options based on the individuals’ needs through active listening•Liaised between departments (e.g., underwriting, claims, billing, etc) to ensure delivery of accurate and up to date information to clients in a time-sensitive manner -
World TravelerSolo Backpacking Trip Apr 2013 - Jan 2014• Further developed skills in budgeting, planning, negotiation and using all resources available to make decisions and to overcome barriers/crisis situations despite language and cultural difference• Used couchsurfing website as a tool for grassroots cultural exchange with the locals in each country and as a result, I have become more tolerant and understanding of people with different backgrounds, values and opinions
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Native Language TeacherNpo New Life Kashima 21 2011 - 2013Ibaraki, Japan• Prepared long-range and daily lesson plans for grades 1 to 6 at Hachigata Elementary and for nursery aged-children up to adults at Arbor English School while adhering to curriculum guidelines• Co-organized and administered the inaugural multi-age summer overnight English camp for 50 students within budget and time guidelines; delegated tasks according to 8 team members’ strengths
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Intensive English Seminar/Summer Camp Leader/InstructorOkinawa International University Foreign Language Center 2009 - 2011Okinawa, Japan• Collaborated with other leaders in creating student-centred activities and effectively implemented them within independent groups of 5-8 students• Promoted and enhanced intercultural understanding by facilitating and encouraging interaction between participants and camp leaders via nature hikes, original skits, workshops, etc• Ensured a safe and positive learning environment for students to further develop and enhance their English language abilities
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Assistant Language TeacherJet Programme Canada 2008 - 2010Okinawa, Japan• Prepared and presented seminars on “Incorporating Physical Activity in the English Classroom” at the Okinawa Board of Education to approximately 120 foreign and Japanese teachers• Successfully adapted and implemented curriculum with a focus on Canadian content at both of the elementary schools• Collaborated with teachers in generating ongoing assessments in accordance with the Japanese Ministry of Education standards at the junior high school
Michael Yau Skills
Michael Yau Education Details
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Physical Education And Health, Biology/General Science -
Physical Education And Health
Frequently Asked Questions about Michael Yau
What company does Michael Yau work for?
Michael Yau works for Td Insurance
What is Michael Yau's role at the current company?
Michael Yau's current role is Team Manager.
What is Michael Yau's email address?
Michael Yau's email address is mi****@****onto.ca
What schools did Michael Yau attend?
Michael Yau attended University Of Toronto - Ontario Institute For Studies In Education, University Of Toronto.
What skills is Michael Yau known for?
Michael Yau has skills like Teaching, Event Planning, Microsoft Office, Otl, Microsoft Word, Powerpoint, Research, Microsoft Excel, Social Media, Public Speaking, Training, Higher Education.
Who are Michael Yau's colleagues?
Michael Yau's colleagues are Matthieu Chung Kwan Fan, Valeriya Konovalov, Acas, Acia, Sashika Thompson, Yvon Tchedie, Lorenzo Manuel Aguilar, Graeme Mieczaniec, Natalie Dika.
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