Michael Yeager Email & Phone Number

Columbus, Ohio, United States

Columbus, Ohio, United States

• Project Initiation: Prepare project charters to formally initiate projects and secure sponsor signoffs.• Planning and Analysis: Conduct planning activities with project team members to determine how technology addresses customer needs.• Schedule and Task Management: Manage schedules and tasks, negotiate start and finish dates with customers, build activities, and establish project baselines.• Information Management: Collect, analyze, and summarize information from departments related to project deliverables and goals.• Milestone Tracking: Monitor and manage project schedules to ensure delivery of milestones agreed upon and approved by the customer.• Progress Reporting: Track and report on project progress, risks, and issues within the PMO and to project stakeholders.• Team Leadership: Lead and motivate project team members.• Multi-Project Management: Engage in multiple project initiatives simultaneously.

Columbus, Ohio, United States

• System Enhancements: Leveraged experience at The City of Columbus – Department of Public Utilities to contribute to enhancing the systems diagram.• Project Management Expertise: Applied Project Management skills to develop RISCI and RAID templates for future project utilization.• Data Collection and Refinement: Assisted in collecting and refining data for assets across seven plants and locations, managing over 75,000 records.

Columbus, Ohio, United States

• User Support: Provided user support functions, including password resets, basic user account administration, and department-specific application assistance.• End-User Training: Trained end-users in hardware and software and assisted in developing user manuals.• Hardware and Software Management: Installed, updated, modified, and troubleshot computer hardware and software.• System Problem Resolution: Assisted in identifying and resolving system problems using manuals and supervisory instruction.• Maintenance and Repair: Performed or scheduled preventive maintenance and repair work on computer equipment.• Programming Modifications: Conducted simple programming modifications using a programming language.• Forms and Templates Design: Designed and constructed forms and templates as needed by the department or division; generated specialized statistical and operational reports.• System Improvement Recommendations: Assisted in developing recommendations for system improvement and optimal utilization.

Columbus, Ohio, United States

• Facility Management: Collected and verified user IDs, ensured standards of acceptable conduct, and completed cleaning and maintenance tasks at Carriage Place Recreation Center. Opened and closed recreational facilities at designated times.• Groundskeeping: Performed general ground cleaning work, including picking up debris such as glass, paper, or fallen limbs.• Equipment Management: Distributed, set up, and collected sports equipment; arranged tables and chairs; inspected sports equipment for repair or replacement needs; managed supply distribution and collection; conducted inventory of supplies and equipment.• Rule Enforcement: Informed players of rules regarding dress, conduct, and equipment; enforced rules and ejected unruly players or unauthorized persons as necessary.

Central District - Ohio

• Officiate at sporting events, games, or competitions, to maintain standards of play and to ensure that game rules are observed. • Inspect sporting equipment and/or examine participants in order to ensure compliance with event and safety regulations. • Keep track of event times, including race times and elapsed time during game segments, starting or stopping play when necessary. • Signal participants or other officials to make them aware of infractions or to otherwise regulate play or competition. • Verify scoring calculations before competition winners are announced. • Resolve claims of rule infractions or complaints by participants and assess any necessary penalties, according to regulations. • Compile scores and other athletic records. • Start races and competitions. • Teach and explain the rules and regulations governing a specific sport. • Verify credentials of participants in sporting events, and make other qualifying determinations such as starting order or handicap number. • Confer with other sporting officials, coaches, players, and facility managers in order to provide information, coordinate activities, and discuss problems. • Report to regulating organizations regarding sporting activities, complaints made, and actions taken or needed such as fines or other disciplinary actions. • Direct participants to assigned areas such as starting blocks or penalty areas. • Research and study players and teams in order to anticipate issues that might arise in future engagements.

Columbus, Ohio Area

• Order Management: Oversaw a queue of 250 to 500 SD-WAN orders, coordinating daily with Sales Engineers, Technical Design Engineers, and Build & Activation Engineers to achieve target goals and ensure a 35–45-day timeline for order completion.• Process Improvement: Partnered with SD-WAN Project Manager Leadership to refine the SD-WAN process by analyzing past projects for lessons learned and successful strategies, resulting in a time savings of 5 to 7 days.• Training and Support: Delivered training to new SD-WAN Technical Project Manager hires and facilitated access to necessary programs and websites.• Status Reporting: Provided comprehensive daily, weekly, and monthly status updates to clients, internal teams, and senior management.• Central Point of Contact: Acted as the primary liaison for all internal stakeholders, ensuring effective communication and coordination.• System Updates: Worked with Project Order Managers to ensure system updates were applied according to the project plan.• Design Validation: Ensured detailed designs were accurately produced and comprehended by internal and external stakeholders.

Dublin, Ohio Area

• Data Center Migrations: Completed data-center migrations in collaboration with Application Development, Service Delivery, Support, Networking, and Senior Management during West's Data Center consolidation. Managed two projects, each with a $5 million budget and a six-month schedule, delivering on time and within budget, resulting in total savings of approximately $30 million.• Hardware Refresh: Oversaw the hardware refresh of the company's UK hardware platform, including server and database hardware, database software, and networking equipment. Managed the $1 million project to completion on time and within budget.• Process Documentation: Documented business and process flows, detailing procedures and timelines from project initiation to closure. Initiated work on Standard Work for the PMO and alignment with the Software Development Life Cycle (SDLC).• Lean Six Sigma Certification: Completed a Black Belt Certificate in Lean Six Sigma, focusing on operational documentation and the reduction of re-work.• SDLC Migration: Began work on the company's migration to SDLC, conducting meetings to document processes and plan the next steps.

Columbus, Ohio Area

• Report Creation and Maintenance: Created, tracked, and maintained reports detailing the project portfolio of 250 to 450 projects assigned to the Call Center Services team.• Database Development: Designed, developed, documented, and deployed an Access database for tracking accomplishments, projected time, and actual time spent.• Project Coordination: Collaborated daily with Project Managers to advance projects, track budgets, and generate reports. Gained experience with Agile, Six Sigma, and SDLC methodologies.

Columbus, Ohio Area

• Created, implemented and documented new and current business processes and flows to include new order process, billing process, and new transportation services.• Performed Accounts Receivable responsibilities of collecting $500,000 to $1.5 million each month with less than three days of open receivables per month.• Reconciled Account Payable invoices, performed revenue analysis and projections up to five years, supported the CFO in the yearly external audit by a third party auditor.• Produced, tracked, analyzed, and was responsible for a budget to include $2 to $3 million of capital expenses and $5 to $7 million of yearly operational expenses.• Responsible for day to day operations of the computer network and server, to include support for desktops and laptops, telephone system, server software, and network copier/printer.• Advocated and implemented the nomination and confirmation process to include the implementation of an Electronic Bulletin Board along with imbalance management and tracking.• Conducted one-on-one and group interviews for requirement gathering for Electronic Bulletin Board.• Daily interaction with Local Distribution Companies (LDC’s), shippers, upstream pipelines, and senior level management.• Worked on various land and Right of Way issues to include Right of Way width and path through parcels, railroad, road/stream crossings, and verification of said contracts.

Columbus, Ohio Area

• Performed Data Security (DS) on Personal Computers including software DS and Hard Drive Removal as required.• Worked as an Integration Technician on PCs to repair/return to redeployment standers.• Assisted in providing timely and efficient product turnover by gathering, organizing and/or processing equipment.

Columbus, Ohio Area

• In concert with Development Team: prepared and executed test cases to ensure functionality of local online order entry system.• Developed and coordinated classroom and one-on-one training sessions for new employees. Wrote training guides to include maps, user guides, and Power Point slide presentations.• Installed new software on test PCs to determine functionality/operation on legacy system(s).

Columbus, Ohio Area

• Performed detailed analysis of System Control Center and Estimated Billing Cycle to create new business processes and streamline existing processes.• Developed and coordinated classroom and one-on-one training sessions for Generation Coordinators. Wrote training guides to include maps, user guides, and Power Point slide presentations.• Developed with senior management work flow diagrams for use in Alliance Regional Transmission Organization.• Used Erwin and Bpwin to develop Entity Relationship Diagrams (ERDs) and Business Process Diagrams for mission critical systems.

Columbus, Ohio Area

• Performed requirement analysis for company billing, accounts payable, and accounts receivable systems identifying weaknesses and shortcomings.• Developed and coordinated classroom and one-on-one training sessions for new employees.• Project Organizer/Manager - single point of contact for the Business between IT Department and end users.• Assisted LAN Administrators in installing new server, telephone and voice mail system.• Assisted in the development of contract negotiation procedures for telemarketers and inside sales personnel.• Assisted IT department with database design and maintenance to ensure database integrity.• Created customized reports for the distribution of information to other departments - sales reports, customer data, nomination reports, usage reports, billing reports, telephone usage reports, and executive summaries• Worked with the sales department to determine the segment size for maximum profit.

Bachelor Of Applied Science - Basc, Applied Management, Cum Laude

As, Mathematics

Military Law Enforcement, United States Marine Corps - Military Police

United States Marine Corps - Basic Training