Michael Yocom Email & Phone Number

Charleston, South Carolina, United States

Working with a team to create software images for deployment, using SCCM, to 1000+ computers for use by the student population. Troubleshoot software loads based on client feedback to further enhance their learning experience. Work with vendors and publisher's tech support to mitigate and solve any issues concerning their software and our group policy and configurations. Assist in determining the specifications of new computers for the labs and contacting contracted representatives for… Show more Working with a team to create software images for deployment, using SCCM, to 1000+ computers for use by the student population. Troubleshoot software loads based on client feedback to further enhance their learning experience. Work with vendors and publisher's tech support to mitigate and solve any issues concerning their software and our group policy and configurations. Assist in determining the specifications of new computers for the labs and contacting contracted representatives for feedback and suggestions, then discussing the findings with the instructor and team before instigating the order through proper state government channels. As a CSM work to ensure proper licensing for all software on ACS domain and inform faculty and staff of needed updates and changes. Keeping abreast of new and changing laws and issues involving software compliance in an educational setting. Night Lab Manager for ACS labs and direct lab assistants to help maintain functionality in all night lab classes. Provides sterling customer service to all students, staff and faculty in the ACS labs to further enhance the educational experience for clients. Also provides sole tech support for faculty and staff after normal business hours. Concurrent with service to the labs also provides sterling service to mediated classrooms as needed. Show less

Edmonds Community College

Created a database using a variety of different computer database application to timely distribute media equipment for classroom use. Setup video and audio recordings of classroom presentations, photograph campus events utilizing 35mm color slide and black and white photographic equipment, video tape events on and off campus for college public relations and then edit them for viewing, Did minor equipment repair of various pieces of media equipment such as slide projectors, 16mm film projectors,… Show more Created a database using a variety of different computer database application to timely distribute media equipment for classroom use. Setup video and audio recordings of classroom presentations, photograph campus events utilizing 35mm color slide and black and white photographic equipment, video tape events on and off campus for college public relations and then edit them for viewing, Did minor equipment repair of various pieces of media equipment such as slide projectors, 16mm film projectors, film strip projectors, video and audio tape players and recorders. Researched specifics and instigated purchases of campus media equipment to ensure system wide compatibility. Programmed Lynnwood, Mountlake Terrace, Brier message boards for cable television and broadcast from Edmonds Community College. Through a partnership with the City of Edmonds video taped Edmonds City Council meetings for broadcast. Supervise and train student assistants, and part time hourly assistants. Developed and maintained theft prevention program and hardware to secure campus equipment from theft and unauthorized use. Operated video conference equipment between Central Washington's Edmonds Community College campus and Central Washington main campus for distance learning programs. Show less

Flying Heritage Collection, Everett, Washington

Lead tours to educate guests interested in aviation and history. Utilize my extensive knowledge in all aircraft and artifacts in the collection to include not only published statistics but also human interest stories involved with the aircraft. Work with the education coordinator, guest services manager and events coordinator to ensure the guests have a rewarding and informational experience.In 2014 was recommended and made part of the educational docent team. Lead K-12 students in… Show more Lead tours to educate guests interested in aviation and history. Utilize my extensive knowledge in all aircraft and artifacts in the collection to include not only published statistics but also human interest stories involved with the aircraft. Work with the education coordinator, guest services manager and events coordinator to ensure the guests have a rewarding and informational experience.In 2014 was recommended and made part of the educational docent team. Lead K-12 students in larger groups throughout the collection while modifying the tour to allow K-12 students to grasp the importance of the technology and history. Lead tours for special needs students focussing on the collection and taught in a way those particular students could grasp and learn. Show less

Everett, Washington

Commanding Officer of Naval Station Everett Division, USNSCC. Commanded 50+ Cadets and 10 Staff. USNSCC provides training for young adults interested in a Naval career. Duties included ensure timely record keeping for promotion and training evolutions, commanding various trainings aboard military installations and ships, communicate with Naval personnel regarding Cadet activities, work within published Navy and Cadet regulations to ensure the safety and security of Cadets and Sailors.… Show more Commanding Officer of Naval Station Everett Division, USNSCC. Commanded 50+ Cadets and 10 Staff. USNSCC provides training for young adults interested in a Naval career. Duties included ensure timely record keeping for promotion and training evolutions, commanding various trainings aboard military installations and ships, communicate with Naval personnel regarding Cadet activities, work within published Navy and Cadet regulations to ensure the safety and security of Cadets and Sailors. Prepared budgets and submitted requests for funding from Everett Council United States Navy League for Cadet needs and trainings. Regional Director duties included being the liaison between individual units and Western Area Director and National Headquarters, USNSCC, Washington DC. Worked with various military installations in Washington and Oregon to facilitate training evolutions for Cadets. Inspected all units in the Puget Sound area annually to maintain compliance with published regulations and financial obligations with supporting entities and facilities. Show less

Seattle, Wa

Store Manager, maintained daily books for owner to monitor cash flow and sales, supervised from between 1 and 4 associates, stocked shelves to fully display products, recommended merchandise to owner by communicating the needs and desires of clients. Utilized excellent customer service skills using knowledge of plastic models, accessories and gifts to ensure a well stocked inventory to meet the needs of the clients. utilized cash register to make sales to customers, quickly learned and… Show more Store Manager, maintained daily books for owner to monitor cash flow and sales, supervised from between 1 and 4 associates, stocked shelves to fully display products, recommended merchandise to owner by communicating the needs and desires of clients. Utilized excellent customer service skills using knowledge of plastic models, accessories and gifts to ensure a well stocked inventory to meet the needs of the clients. utilized cash register to make sales to customers, quickly learned and demonstrated various military board games to further sales of the merchandise, kept abreast of historical events and current affairs to recommend models and gaming accessories for customers. Show less

Bachelor'S In History (Currently Enrolled), History, 3.88

Education record