Michael Young Email & Phone Number

Atlanta, Ga

Atlanta Area, Alpharetta

• Managed all aspects of the multi-line switchboard system• Functioned as primary liaison to customers, ensuring a consistently positive on-site client experience• Maintained supply inventory, and prepared direct mailings and correspondence• Managed shipping, receiving, and document production archiving in compliance with company policy

Savannah, Ga.

• Operated multi-line switchboard servicing customers on issues ranging from basic information to crisis management• Established friendly yet professional atmosphere that promoted attentive customer service and respect for co-workers• Collected customer payments, recorded sales, balanced daily cash, and managed inventory

Savannah, Georgia Area

• Provided customer service to over 200 external clients daily through incoming support calls• Cross-sold variety of telecommunication products and services on 34% of calls• Specialized in new customer service activation• Trained new employees with regard to customer service procedures, account management, product functionality, and company policy

Illustration

Diploma, General Studies

Activities and Societies: Visual and Performing Arts Magnet