Michael Young Email & Phone Number

Thomasville, Nc, Us

Thomasville, North Carolina

● Actively engages in developing effective customer service skills● Ensures assigned store tasks are completed in a timely manner on assigned shift● Operates cash registers and follows established cash handling procedures● Follows company policies and loss prevention procedures● Maintains a safe working environment including PPE (Personal Protective Equipment)● Maintains store appearance and merchandising standards as directed● Utilizes ZNET to help customers locate merchandise or find suitable alternatives● Maintains product knowledge and current promotions through AutoZone systems and information sources● Utilizes OBDII to read codes from customer’s automobiles● Ability to diagnose automobile problems and recommend solutions● Communicates with managers regarding customer concerns and employee matters● Provides honest and trustworthy advice to customers regarding the best products that fit the customers’ expectations● Installation of batteries, wiper blades, fuses, bulbs, etc. to fit customer needs

Thomasville, North Carolina

● Completed work accurately under strict deadlines and quickly allowed customers to remain in their vehicles● Performed multi-point inspection● Inspected vehicles for additional repairs needed● Advised service consultant/tech for additional work● Inspected fluid levels of power steering reservoir and transmission● Inspected belts, hoses, and wiper blades● Checked air pressure of tires● Maintained a safe, clean, and organized work area● Assisted the customer in selecting oil type and other services, process payment for services performed● Assisted the Assistant Store Manager and Store Manager during the opening and closing procedures● Developed highly empathetic client relationships and earned reputation for exceeding sales goals● Regularly sought opportunities to upsell and add on additional merchandise● Earned “Top Seller” for two consecutive quarters in same year

Houston, Texas Area

● Delivered exceptional, friendly, and fast service● Ensured dining room, bar, lobby, and service areas were clean, stocked, and visually appealing● Assisted Bartender in clearing the bar top, cleaning the barware, and restocking glassware and plateware● Completed task related to stocking, replenishing, cleaning, and maintaining bar area the guidance of the Bartender and Management● Assisted with receiving of alcoholic beverage products also including the maintenance of the keg room and delivery of kegs● Ensured proper sanitation standards to ensure guest safety

West Columbia, South Carolina

● Maintained standard of excellent customer service while efficiently and accurately completing transactions● Received grocery truck stock product● Assisted customer in locating products● Ran cashier station● Bagged groceries● Kept store clean and safe per industry standards

Columbia, South Carolina Area

● Responsible for organizing and rotating all merchandise coming into warehouse● Managed stock crew to get product to sales floor● Accountable for the merchandising of all product; from regular items to seasonal items ● Kept the warehouse clean and orderly to maintain an awareness of what product was available to go to sales floor● Accountable for security of all doors (including emergency exits) during store opening procedure● Periodically managed cashiers

Columbia, South Carolina Area

● Performed store opening and closing procedures● Performed cycle counts ● Key Holder responsible for management of safe and bank deposits● Prevented store losses using awareness, attention to detail and integrity● Assisted customers in finding out-of-stock items● Maintained adequate cash supply in cash drawers in multiple checkout stations● Assisted customers with store and product complaints

Certificates, Mta Networking Fundamentals, Net+, Microsoft, And Comptia

Information Technology