Michael Young Email & Phone Number

Glasgow

Glasgow, United Kingdom

• Utilising SAS/SQL to produce timely, accurate and insightful BAU reporting to support stakeholder decision making within a call centre environment. • Proactively develop and improve insight which allows efficiency/costs savings to be made, through increased cash recovery or cost reduction.• Uphold accuracy through data interrogation and continuous review of processes and procedures.• Provide regular commentary on key performance metrics as well as responding to adhoc MI requirements to better inform the Operation.• Undertake a program of self-development to improve overall skillset to ensure a level of competency in all key skill areas required within my role.• Build constructive relationships within the MI team as well as the wider Department. • Share my knowledge and expertise of C&R products with the newly formed MI team to maximise performance and promote team development.

Glasgow, United Kingdom

Melbourne, Australia

• Handling inbound telephone calls to collect outstanding debt for the Australian Government.• Obtaining a fair and reasonable outcome through completing financial statements with customers. • Training new members of staff • Meeting demanding KPI’s on a daily basis.

Glasgow, United Kingdom

• Handling inbound and outbound calls to collect outstanding funds for a number of clients.• Obtaining a fair and reasonable outcome through completing financial statements with customers. • Training new members of staff • Meeting demanding KPI’s on a daily basis.

Bachelor’S Degree, Management Science, 2:2

•Graduated with an honours degree in 2012 at the University of Strathclyde. My field of study was Management Science which is the study.

Sas Intermediate, Sas

Sas Foundation, Sas

Education record

Education record