Michael Zenatti Email & Phone Number

Seoul, Kr

Seoul, South Korea

Seoul, South Korea

In charge of the development and management of the events.

Strasbourg Christmas market in Seoul - 15th to 31st of December 2017
Meetings with the Strasbourg Tourism office to prepare and finalise the project.
Staff hiring and training, day to day operation management, dealing with suppliers.

Club France @ Pyeongchang Olympic - February 2018
The Club France is the meeting place for the French Olympic Family (athletes, coaches and team leaders, Olympic committee officials…), as well as their guests (sponsors, senior state officials, past Olympic champions, journalists, officials of other Olympic Committees, IOC representatives…) invited to the Games.
It is a venue to host guests in a friendly and casual atmosphere. The aim is to give guests a rich Olympic experience in celebration of the Olympic team and the PyeongChang Games. It must also provide a French experience to foreign visitors.
Meeting with French Olympic comitee, management of the project and advices for the setup.
Staff hiring and training. Hosts welcoming and help for there stay in Korea.

Paris, France

Committee member of the AICR Paris: (International Front Office Manager Association)
o E-community manager: In charge of the website (www.aicr.fr), Facebook page, Twitter account @AICR_Paris.
o Press relations
o Sponsor coordinator
o Jury for the David Campbell Trophy 2013

Paris, 7E

Une équipe de 14 personnes dans les différents services de l’hôtel
Gestion de la réception (planning, recrutement, formation, évolution…)
Supervision du service Housekeeping (planning, contrats, contrôle…)
Supervision du bar (2 barmen, inventaires et commandes, mise en place du «cocktail du mois », communication…)

Paris

Client facing
VIP guests welcoming and issues resolution
People and process management
Handling staff schedule and overseeing a team of 3 people
Developing internal processes such as recruitment and training
Supervising breakfast in the Lounge (F&B skills)
Quality
Setting up of the internal quality management procedures
Reporting to hotel’s top management
In charge of the 4 star certification process to comply with the new French
hotel regulations

Région De Paris , France

In charge of a team of 5 persons, schedule, recruitment and training
Guests welcoming, issues and complaints resolution
Bookings and Yield management, reporting
Overbooking situations handled in order to ensure guests satisfaction
Billing, invoice and cashier responsibilities

European Master Degree In Hospitality Management

Korean Class, Level 2-3-4

Intensive Class - 20h/week

Online Learning - Adobe Photoshop

Online Learning - Html5 Et Css3

Korean Class, Level 2

Intensive class - 20h/week

Two Years Technical Degree In Business And Administration Management