Primarily responsible for planning, developing, and maintaining RESTful API integrations and supporting interfaces between the Campus Ivy CORE financial aid processing web application and other 3rd party Student Information System web clients using C# and ASP.NET Web APIs. Design user interface components for integration forms and configuration pages through MVC frameworks using JavaScript, jQuery, Razer, HTML, and CSS technologies. Manage system data through SQL Server database and store procedure scripting. Collaborate with team members to develop new features, enhancements, and bug fixes throughout the Campus Ivy web client. Gather requirements from stakeholders to create user stories that prioritize value-added features to clients. Utilize JIRA to track and manage development progress throughout iteration cycles.

Develop and improve processes to optimize team performance and meet evolving business needs. Prioritize and delegate tasks to both attorney and paralegal firm members while tracking tasks through case management software. Effectively communicate with clients and external stakeholders to facilitate professional relationships. Oversee all technical aspects of the firm including data management, developing integrations between software applications, and designing advanced document automation.

As the lead technical interface between front-line support and engineering departments I was responsible for troubleshooting and resolving issues escalated from other supporting team members while tracking activities in JIRA and drafting process documentation. Developed new application features and reports using object-oriented programming concepts with C#, JavaScript, Angular, Entity Framework, and SQL. Leveraged troubleshooting and problem-solving skills to isolate, analyze, and resolve software issues involving code, database, API, user authentication, and application servers. Created SQL scripts to perform bulk operations on datasets including large-scale migrations into the application database. Facilitated cross-departmental training sessions to identify issues, demonstrate new features and teach advanced software troubleshooting techniques.

Working with team members I utilized critical thinking and analytical skills to resolve issues related to application functionality, reporting tools, user authentication, and API service calls. Performed advanced database analysis, database scripting, and debugging techniques to identify and resolve data integrity and application issues using Microsoft SQL and SQL Profiler. Drafted and reviewed advanced technical articles to document software related issues for use in issue escalation, future application development, and client-facing knowledge base.

Responsible for providing product support to clients and conducting live training webinars to discuss the software’s features and benefits. While working closely with team members I worked to identify and resolve technical issues and ensure customer satisfaction. Used critical thinking and troubleshooting techniques to isolate, reproduce, and resolve technical issues related to the software application interface, reporting tools, and database. Assisted customers with generating reports, reconciling account ledgers, assembling documents, and bulk importing of account data.

Develop fundamental knowledge of Ruby programming language concepts such as classes, methods, and control structures. Understand and utilize Ruby on Rails web application framework including the model, view, controller (MVC) operations and database manipulation. Design web-based application to validate door access to company offices based on unique identification numbers stored in a database.

Provide trainees with a comprehensive understanding of restaurant products and salesmanship. Adequate new wait staff to company policies, procedures, and culture. Provide customer service through product knowledge and ensuring product quality