Michael Zerfas
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Michael Zerfas Email & Phone Number

Girl Dad x2 | Manager of Customer Support | 20+ years of experience in Technical and Customer Support at SONIFI Solutions, Inc.
Location: Sioux Falls, South Dakota, United States 10 work roles 3 schools
2 work emails found @fivestarcallcenters.com LinkedIn matched
✓ Verified May 2026 4 data sources Profile completeness 100%

Contact Signals · 2 work emails

Work email m****@fivestarcallcenters.com
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Current company
SONIFI Solutions, Inc.
Role
Girl Dad x2 | Manager of Customer Support | 20+ years of experience in Technical and Customer Support
Location
Sioux Falls, South Dakota, United States
Company size
555 employees

Who is Michael Zerfas? Overview

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Quick answer

Michael Zerfas is listed as Girl Dad x2 | Manager of Customer Support | 20+ years of experience in Technical and Customer Support at SONIFI Solutions, Inc., a company with 555 employees, based in Sioux Falls, South Dakota, United States. AeroLeads shows a work email signal at fivestarcallcenters.com and a matched LinkedIn profile for Michael Zerfas.

Michael Zerfas previously worked as Technical Assistance Center Manager at Sonifi Solutions, Inc. and Account Relationship Manager at Five Star Call Centers. Michael Zerfas holds Mass Communication/Media Studies from The University Of South Dakota.

Company email context

Email format at SONIFI Solutions, Inc.

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{first_initial}{last}@fivestarcallcenters.com
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AeroLeads found 2 current-domain work email signals for Michael Zerfas. Compare company email patterns before reaching out.

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Profile bio

About Michael Zerfas

A title doesn't define my responsibilities, nor does it tell you the extent at which I outperform it. It doesn't tell you that I am family oriented and volunteer at my daughter's school or community events. A title does not show you my talents nor describe my love for all people. I show who I am each day through my actions driven by my heart, and ambitions to keep learning new skills.

Listed skills include Customer Service, Account Management, Management, Customer Satisfaction, and 23 others.

Current workplace

Michael Zerfas's current company

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SONIFI Solutions, Inc.
Sonifi Solutions, Inc.
Girl Dad x2 | Manager of Customer Support | 20+ years of experience in Technical and Customer Support
sioux falls, south dakota, united states
Website
sonifi.com
Employees
555
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Company profile
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10 roles

Michael Zerfas work experience

A career timeline built from the work history available for this profile.

Technical Assistance Center Manager

Current
Sonifi Solutions, Inc.

Sioux Falls, South Dakota, United States

Sep 2024 - Present

Account Relationship Manager

Five Star Call Centers

Sioux Falls, South Dakota Area

I was a liaison between Five Star and some of our customer support clients. I watched over several accounts'​ service levels, trained new agents, QA/coaching, ran daily and monthly reports for clients, and stepped up to help wherever needed to keep my team the best one out there. I personally presented Quarterly reports to my clients to ensure we were on.

May 2015 - Sep 2024

Account Supervisor

Five Star Call Centers

Sioux Falls, South Dakota Area

(Formerly Lawrence & Schiller Teleservices) I am a liaison between L&S and our tech clients. I watch over a few accounts' service levels, train new agents, QA/coaching, run daily and monthly reports for clients, and step up to help wherever needed to keep my team the best one out there. Above all else, I keep client and customer concerns my number one.

Oct 2014 - May 2015

Tech Support Agent

Five Star Call Centers

Sioux Falls, South Dakota Area

(Formerly Lawrence & Schiller Teleservices) I troubleshoot various degrees of computer hardware and software issues as easy as resetting passwords up to a full diagnosis of the issue(s) on the PC or mobile device. I help with various customer accounts in the sales and service areas as well.Employee of the Month: Sept 2014

Jan 2014 - Oct 2014

Sub Arc / Interior Welder

Marmen Energy

Brandon, SD

I was one of 3 workers interior-welding sections of wind towers.

Sep 2013 - Jan 2014

Welder / Fabricator

Lectrus Corporation

Tea, SD

I fabricated sound attenuators to help silence the generator housing built at Lectrus. These were made from welding preformed galvanized steel sheets to galvanized perforated sheets.

Oct 2012 - Sep 2013

Phone Banker

Tcf Bank

Sioux Falls, SD

Feb 2012 - Sep 2012

Account Executive

Management Recruiters Of Sioux Falls

Sioux Falls, SD

I pieced together incoming resumes with companies across the country using mainly outbound calling methods and career building sites. (headhunter)

Jun 2011 - Dec 2011

Dedicated Sales

Midco Connections

Sioux Falls, SD

I processed sales orders and up-sold product to incoming customer calls. My monthly sales average was around $130k with around $40k from up-sells.

Mar 2010 - Jun 2011

Tech Support

Wow! Cable, Internet And Phone

Sioux Falls, SD

I provided internet, phone, and cable support to incoming-calling customers. Within 5 months I was promoted to a floorwalking/lead position.

Apr 2009 - Mar 2010
Team & coworkers

Colleagues at SONIFI Solutions, Inc.

Other employees you can reach at sonifi.com. View company contacts for 555 employees →

ZS Zane Stein Zane Stein Colleague at Sonifi Solutions, Inc. Marietta, Georgia, United States, United States View → AD Alan Dad Alan Dad Colleague at Sonifi Solutions, Inc. Kathleen, Florida, United States, United States View → AM Armando Macedo Armando Macedo Colleague at Sonifi Solutions, Inc. Los Angeles, California, United States, United States View → CM Chad Mentele Chad Mentele Colleague at Sonifi Solutions, Inc. Sioux Falls, South Dakota, United States, United States View → DW Don Weiss Don Weiss Colleague at Sonifi Solutions, Inc. Greater Mansfield Area, United States View → JG Jabari Griffin Jabari Griffin Colleague at Sonifi Solutions, Inc. Douglasville, Georgia, United States, United States View → JJ Jeremy Johnson Jeremy Johnson Colleague at Sonifi Solutions, Inc. Sioux Falls, South Dakota, United States, United States View → KB Klista Brannan Klista Brannan Colleague at Sonifi Solutions, Inc. Sioux Falls, South Dakota, United States, United States View → LH Luke Hodack Luke Hodack Colleague at Sonifi Solutions, Inc. Fort Myers, Florida, United States, United States View → JW Joan Willey Daughter Joan Willey Daughter Colleague at Sonifi Solutions, Inc. Sioux Falls, South Dakota, United States, United States View →
3 education records

Michael Zerfas education

Mass Communication/Media Studies

The University Of South Dakota

Activities and Societies: Sigma Alpha Epsilon I attended classes in the study of Computer Programming and later moved into Mass.

Computer Systems Networking And Telecommunications

Southeast Technical Institute

Took part in a very hands on experience learning to utilize computer hardware, software, networking tools, software programming, and.

High School Diploma, 3.5

Yankton High School

Activities and Societies: Show Choir and A Capella Choir; lettered in both

FAQ

Frequently asked questions about Michael Zerfas

Quick answers generated from the profile data available on this page.

What company does Michael Zerfas work for?

Michael Zerfas works for SONIFI Solutions, Inc..

What is Michael Zerfas's role at SONIFI Solutions, Inc.?

Michael Zerfas is listed as Girl Dad x2 | Manager of Customer Support | 20+ years of experience in Technical and Customer Support at SONIFI Solutions, Inc..

What is Michael Zerfas's email address?

AeroLeads has found 2 work email signals at @fivestarcallcenters.com for Michael Zerfas at SONIFI Solutions, Inc..

Where is Michael Zerfas based?

Michael Zerfas is based in Sioux Falls, South Dakota, United States while working with SONIFI Solutions, Inc..

What companies has Michael Zerfas worked for?

Michael Zerfas has worked for Sonifi Solutions, Inc., Five Star Call Centers, Marmen Energy, Lectrus Corporation, and Tcf Bank.

Who are Michael Zerfas's colleagues at SONIFI Solutions, Inc.?

Michael Zerfas's colleagues at SONIFI Solutions, Inc. include Zane Stein, Alan Dad, Armando Macedo, Chad Mentele, and Don Weiss.

How can I contact Michael Zerfas?

You can use AeroLeads to view verified contact signals for Michael Zerfas at SONIFI Solutions, Inc., including work email, phone, and LinkedIn data when available.

What schools did Michael Zerfas attend?

Michael Zerfas holds Mass Communication/Media Studies from The University Of South Dakota.

What skills is Michael Zerfas known for?

Michael Zerfas is listed with skills including Customer Service, Account Management, Management, Customer Satisfaction, Telecommunications, Team Building, Call Centers, and Sales.

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