Michael Zerr Email & Phone Number

Overland Park, Ks, Us

Responsible for development and performance of all lead sales activities in the assigned markets. Provide leadership toward the achievement of maximum profitability and growth within company vision and values. Establish plans and strategies to expand the customer base in the marketing area and contribute to the development of training and education programs for clients and loan officers. Responsible for the day-to-day operations of a highly developed direct to consumer sales unit. Responsible for training, timesheet approvals, reports, and system access management.

Mclean, Va, Us

Worked directly with the sales force and customers to process and complete residential home refinances and purchases.• Researched customer credit reports and collateral documents to assist in making final decisions on loan status.• Obtained an average quality assurance score of over 98% while working with a consistent pool of 25-35 customers at a time.• Participated in the company’s Leadership Development Program, which led to a role in maintaining and updating the internal company website

Mclean, Va, Us

Led a team of five to seven individuals with daily duties, answering questions and concerns and reviewing documents before and after customers received them.• Guided the department through the highest volume period in Capital One Home Loans history.• Assisted upper management with annual reviews for department employees.• Implemented a training program for newly hired employees which in reduced the time needed to train from eight weeks to four weeks