Training Associate/ Supervisor. Responsible for creation, implementation and coordination of training programs for Licensed and Unlicensed Sales agents. Constructed and established Coach/Mentor Program. Supervised agents on the floor and handled supervisor level calls. Handled issues on request of Business Unit Manger. • Raised Licensed Training Passing rate from 40% to 88%.• Monitored newly licensed and unlicensed agents.• Documented agent licenses in SharePoint.• Coached agents in areas of development and customer satisfaction.• Assisted with Supervisor level customer calls.• Coordinated Open Enrollment Period issues with client.Licensed Customer Care Advocate. Served as customer care advocate in developing and selling custom health plans for individuals and families. Facilitated enrollments in partnership with the Federal Affordable Care Act Marketplace. • Marketplace Insurance Specialist licensed in OH, KY, IN, WVA - working for CareSource Health Insurance.• Medicare/AHIP trained and certified.• FFM Trained and certified.• Professional Leadership Development (PDCP) Trained and certified.• Provide guidance to customers in obtaining insurance plan based on income and health needs.• Investigate and resolve customer issues working cooperatively with other departments.• Work collaboratively with colleagues in staff development and training

Currently assist persons with special needs as well as their families, in meeting their short and long term goals. Performed a variety of administrative duties with attention to the needs of Special Needs client base. Served as Human Resource Manager including complete employee life cycle, staff development and FMLA coordination.Gather and present pertinent information for analysis by Council for Quality Leadership and stakeholders to create and implement company wide improvement plan.Work with IT to create and maintain comprehensive databases to show continued and improved compliance with state and federal accreditation requirements.Manage clients and staff to ensure consumer and family satisfaction.Responsible for preparation and presentation of state documentation.Facilitate Team Meetings and coordination of medical and non medical services. Manage and review referrals to local, state and private agencies as needed.Ensure compliance with local, state, and federal guidelines and policies.Supervise and enforce Behavior Support Plans. Trained in Crisis Management (CPI).Provide orientation, training, staff development and ongoing counseling to administrative and field staff.

Served as classroom teacher in primary and intermediate grades with emphasis on Special Needs and ESL students. Worked with 2007 grading system while planning and developing Title One and school improvement plans.Coordinated school improvement plan increasing Title One student achievement in grades one through four.Coordinated educational improvement plans collaborating with families and students, administrators, colleagues and various service providers.Held responsibility for criterion testing and independent assessment to determine needs and eligibility of Title One and Special Education services for students.Collaborated with colleagues in development and implementation of state and federal standards. Counseled families in areas of child development and navigation of social welfare systems.Planned and lead remediation program for Limited English Proficient students.