Oversee technology infrastructure for client companies as well as BCI, including operations at multiple data centers; lead 4 direct reports and influence IT and cross-functional leaders at client companies. Advise clients on best practices for their environments, networking, storage, backups, and disaster recovery; consult with clients on implementation planning; and collaborate on successfully onboarding new clients.

Promoted to lead IT Department for company with 1,200+ employees, reporting directly to the President. Drive strategy and execution for technology initiatives; deliver multimillion-dollar cost savings; lead five team members; oversee managed service providers (MSPs); and collaborate cross-functionally. - STRATEGIC ALIGNMENT: Defined steps needed to achieve IT results aligned with the company’s strategic goals, including timelines, planning, and stakeholder engagement.- LOGISTICS TECHNOLOGY: Enabled 8 figures in cumulative savings over 10 years by rolling out new shipping systems and new database environment that improved order tracking and provided in-depth analytics on shipping costs.- TRANSFORMATIONAL LEADERSHIP: Enabled a response to increased order volume and COVID restrictions by leading the transition to enterprise call centers with cloud-based VoIP and PBX phone systems. - SECURITY AND RESILIENCE: Bolstered protection against ransomware attacks, achieved faster backup and recovery times, and saved 6 figures annually with a new backup system.- SYSTEMS RELIABILITY: Revamped infrastructure, boosting uptime from ~95% to 99.999% with enterprise-grade systems.- E-COMMERCE: Successfully launched e-commerce websites for six brands on Adobe Magento platform in collaboration with other internal teams, enabling millions of dollars in online sales. - TEAM LEADERSHIP: Lead the IT team, including interviewing, hiring, training, mentoring, evaluating, and disciplining or terminating when necessary.

In a role that included Manager-level and Director-level duties, led up to 12 employees building and improving the technology infrastructure, with 100 servers, 500 workstations, networking, Internet, and hundreds of peripherals.- AUTOMATION: Collaborated with the President on a process improvement that saved $25M over a decade with new hardware and software that eliminated data entry for paper orders.- DIGITAL TRANSFORMATION: Modernized the catalog production process, enabling $2.5M in annual savings by implementing an all-digital environment for pre-press.- PROCESS IMPROVEMENT: Transformed mail processing, saving $3M annually, with implementation of hardware and software to verify accuracy of customer addresses and ensure proper delivery of products and catalogs.- COST SAVINGS: Initiated and established the use of open-source solutions, saving $830K annually ($10M+ in 12 years); and delivered $1M+ in savings with the use of refurbished hardware.- COMPLIANCE: Led team to implement required security standards to achieve PCI compliance, ensuring the company could continue processing credit cards without disruption.- SAFETY: Conducted annual office safety training and monthly safety presentations for team members.- EFFICIENCY: Established 200-seat enterprise database system that decreased call handling time by 50%, creating $3M in annual savings on labor costs.