Michael Zipperer Email & Phone Number

Everything listed as help desk.manage and maintaine CUCM 11.5 ( Cisco Call Manager,Voice-mail component, and Jabber)Manage and maintaine a Nimble storage unitManage and maintaine VSphere virtual environment Built, manage and maintaine SCCM ServerManage and maintaine XMedious Fax ServerManage and maintain Cisco switches and Meraki AP units Setup Manage and Maintain Windows Servers 2008, 2008R2, 2012, 2012R2, 2016, 2019Manage and Maintain Linux machines/Servers Ubuntu, Kubuntu, redhatmanagement off on prem and in cloud Citrix environment primarily on prem, was the lead employee for the on premises Citrix environment creation, also have preformed on prem citrix environment upgrades. bassic management of Azure cloud environment.

Provide support for both Windows PC’s and Mac OS systemsProvide desk side and remote assistance for : local, national, and international usersCreate new user accounts in Active DirectoryCreate network drives for all users and allow permissions to drivesCreate and add new users to Cisco Unified Communications ManagerCreate user in DNA Fusion Badge system and generate badgesProvision new computers, Laptops, Tablets, and Cell phonesMaintain network map via LansweeperManaging of Office 365 accounts and licensesManaging of Adobe ProProvide Support For Citrix Environment.

• Uninstalling and installing computer work stations including both tower stations and laptop docks and all components related to the work stations• trouble shooting of any problem that might arise with setup• hooking up cisco phones, hooking up both local and networked printers• Running Ethernet lines to all networked electronics that require hard lines.• Cable management of any and all cables running to and from any computer related devices.• Toning and Tracing Ethernet cable• Running and Terminating Ethernet Cable

• One month contract though KForce in which I was tasked with performing hardware refreshes and file transfers for multiple sites throughout San Antonio and South Texas.• Unboxed, set up, and imaged new PC’s after data wiping and performing peer-to-peer transfers of files from old to new computers.• Configured and installed new software for each user.

• Uninstall and removal of Network Printers• Setup and install of replacement Network Printers

7700 Floyd Curl Drive, San Antonio, Tx

• Two month contract though Robert Half in which I traced connections both in network closets and on the floor in order to provide an accurate map of all network connections in Methodist Hospital.• Documented and labeled 2,000+ links providing updated information to IT leadership for upcoming network upgrade.

• Contracted through Robert Half to assist in an IT hardware refresh of a major financial institution in San Antonio• Disconnected all IT hardware including PC monitors, computers, VOIP phones, and network cabling• Re-deployed new and used hardware to employee workstation, ensuring that all IT capabilities were restored• Installed new software and updates to all computers

San Antonio, Texas Area

Computer Network Admin (Maintained Network proficiency internally , Trouble shoot any problems that arose , added new computers and other devices to the network as the company acquired them , including mapping new network drive paths to allow access to files sheared of a secure server, maintained a sprit network for guest accounts. Added new users to the network cash drawer system so that employees and managers could log in and each have their own level of availability to the program, installing new devises on the network to be used on other network devises, installed Ethernet cable and dropping new access points if the devise was not Wi-Fi capable)Computer System Admin (Maintained all Computers that belonged to the company including but not limited to routine maintenance, trouble shouting any and all problems with any computer, repairing any computer that when down, also keeping up with a few programs the company used bringing new features that where offered up to the owner to decide if we were going to implement them, installing new software and devises)Night Shift Manager (I was in charge of night shift making sure that night shift was running smoothly and efficiently, making sure that there was a closer available each night , and resolving any disputes or questions that arose .)Opener ( at times I opened up the shop when there was no other person available, this included doing the regular opening of the place making sure all devises where turned on, greeting and assisting any customer that entered, keeping track of all customers till they finished their time , stocking more product if we were low on anything up front, logging sales of any sales made, cleaning the place before opening.)

Dispatcher (Receiving Load info via E-mail then assigning them to drivers to complete, Assist drivers with maps and instructions to facilities, Kept track of all drivers running each day I was working, assisted drivers with any problems that arrows while they were working, Use of TMW System, Use of Microsoft Office (Word, Excel, & Outlook.), Assigning proper trucks and trailers to proper load assignments and personnel, generating end of shift reports for the next dispatcher, calling select customers and keeping them up to date on loads if running late or there were any delays, mapping new locations using GPS insight and adding them into the system to help keep track of equipment and drivers & doing the same with people net, updating TMW on the status of drivers and the loads that they were on, assisting driver with trouble shooting miner TMW or people net problems over the phone,)

Dispatcher (Receiving Load info via E-mail then assigning them to drivers to complete, Assist drivers with maps and instructions to facilities, Kept track of all drivers running each day I was working, assisted drivers with any problems that arrows while they were working, Use of TMW System, Use of Microsoft Office (Word, Excel, & Outlook.), Assigning proper trucks and trailers to proper load assignments and personnel, generating end of shift reports for the next dispatcher, calling select customers and keeping them up to date on loads if running late or there were any delays, mapping new locations using GPS insight and adding them into the system to help keep track of equipment and drivers & doing the same with people net, updating TMW on the status of drivers and the loads that they were on, assisting driver with trouble shooting miner TMW or people net problems over the phone,)

San Antonio, Texas Area

Dispatcher (Receiving both Emergency and Non-Emergency Calls, Dispatching both ambulance and Wheel Chair Vans to transport customers, use a computer to log all information on all of the activities of all the units that are running, punch employees in and out on time sheets, answer any and all calls that come in on call company phones, Use of a C.A.D. System, Use of Microsoft Office (Word, Excel, Access), Sorting and filing all paperwork provided by the Ambulance or Vans that are running that day.)Head Dispatcher (Supervise and maintain the workings of the dispatch office in accordance with the company rules and guidelines , Implement all new rules and guidelines set down by the Dispatch Supervisor, also this position in tails me to act as the Dispatch Supervisor if he or she cannot be reached.Wheel Chair Van Driver (Safely Transport a customer in a timely manner to his or her location as directed by the on duty dispatcher, maintain van assigned to me for the day (Wash, Clean out the van, Check all fluids and fill it necessary)Payroll assistant (Assist with payroll clerk with calculating times for payroll and double checking all clock in and out paperwork with computer entries, Assisting payroll clerk with any errors that may pop up in the system including checking the formulas in the computer spreadsheets we use and fixing any calculation problems.)IT Department (set up and maintain anything to do with computers or computer equipment including but not limited to installation of operating systems, set up of network wired and Wi-Fi, installation of any printers scanners or new equipment for any computer that is used for the company, setting up new employees with user accounts for their roaming desktops, Diagnosing and solving any computer issue that arises)

Assist Techs with any and all computer and network related problems including (Computer Diagnosis, Computer Repair, Installation of new OS, Installation of multiple programs, freezing computers, Use of Network systems, Assembly of new computers & cabinets or desks for them, Assembly of smart boards and installation of the boards, Use of Multiple Office Programs for various duty’s.

Hight School Deploma, General Studies

Activities and Societies: 4 Year JROTC Graduated as a Major, Rifle Team, Drill Team, Collar Gard, Saber Gard, Held the positions of (Squad.

Associate’S Degree, Computer/Information Technology Administration And Management

School Closed before degree was finished

Computer/Information Technology Administration And Management

Activities and Societies: Fencing