Michael Zipperer Email & Phone Number

Everything listed as help desk.manage and maintaine CUCM 11.5 ( Cisco Call Manager,Voice-mail component, and Jabber)Manage and maintaine a Nimble storage unitManage and maintaine VSphere virtual environment Built, manage and maintaine SCCM ServerManage and maintaine XMedious Fax ServerManage and maintain Cisco switches and Meraki AP units Setup Manage and.

Provide support for both Windows PC’s and Mac OS systemsProvide desk side and remote assistance for: local, national, and international usersCreate new user accounts in Active DirectoryCreate network drives for all users and allow permissions to drivesCreate and add new users to Cisco Unified Communications ManagerCreate user in DNA Fusion Badge system and.

• Uninstalling and installing computer work stations including both tower stations and laptop docks and all components related to the work stations
• trouble shooting of any problem that might arise with setup
• hooking up cisco phones, hooking up both local and networked printers
• Running Ethernet lines to all networked electronics that require hard lines.
• Cable management of any and all cables running to and from any computer related devices.
• Toning and Tracing Ethernet cable

• One month contract though KForce in which I was tasked with performing hardware refreshes and file transfers for multiple sites throughout San Antonio and South Texas.
• Unboxed, set up, and imaged new PC’s after data wiping and performing peer-to-peer transfers of files from old to new computers.
• Configured and installed new software for each user.

• Uninstall and removal of Network Printers
• Setup and install of replacement Network Printers

7700 Floyd Curl Drive, San Antonio, TX

• Two month contract though Robert Half in which I traced connections both in network closets and on the floor in order to provide an accurate map of all network connections in Methodist Hospital.
• Documented and labeled 2,000+ links providing updated information to IT leadership for upcoming network upgrade.

• Contracted through Robert Half to assist in an IT hardware refresh of a major financial institution in San Antonio
• Disconnected all IT hardware including PC monitors, computers, VOIP phones, and network cabling
• Re-deployed new and used hardware to employee workstation, ensuring that all IT capabilities were restored
• Installed new software and updates to all computers

San Antonio, Texas Area

Computer Network Admin (Maintained Network proficiency internally, Trouble shoot any problems that arose, added new computers and other devices to the network as the company acquired them, including mapping new network drive paths to allow access to files sheared of a secure server, maintained a sprit network for guest accounts. Added new users to the.

Dispatcher (Receiving Load info via E-mail then assigning them to drivers to complete, Assist drivers with maps and instructions to facilities, Kept track of all drivers running each day I was working, assisted drivers with any problems that arrows while they were working, Use of TMW System, Use of Microsoft Office (Word, Excel, & Outlook.), Assigning.

Dispatcher (Receiving Load info via E-mail then assigning them to drivers to complete, Assist drivers with maps and instructions to facilities, Kept track of all drivers running each day I was working, assisted drivers with any problems that arrows while they were working, Use of TMW System, Use of Microsoft Office (Word, Excel, & Outlook.), Assigning.

San Antonio, Texas Area

Dispatcher (Receiving both Emergency and Non-Emergency Calls, Dispatching both ambulance and Wheel Chair Vans to transport customers, use a computer to log all information on all of the activities of all the units that are running, punch employees in and out on time sheets, answer any and all calls that come in on call company phones, Use of a C.A.D..

Assist Techs with any and all computer and network related problems including (Computer Diagnosis, Computer Repair, Installation of new OS, Installation of multiple programs, freezing computers, Use of Network systems, Assembly of new computers & cabinets or desks for them, Assembly of smart boards and installation of the boards, Use of Multiple Office.

Hight School Deploma, General Studies

Activities and Societies: 4 Year JROTC Graduated as a Major, Rifle Team, Drill Team, Collar Gard, Saber Gard, Held the positions of (Squad.

Associate’S Degree, Computer/Information Technology Administration And Management

School Closed before degree was finished

Computer/Information Technology Administration And Management

Activities and Societies: Fencing