Michael Zyczynski Email and Phone Number
Extensive experience successfully leading MSP and BPO organizations through strong communication frameworks that deliver organizational efficiency, innovation, and ultimately sales growth and increased profitability. Technical Solutions Experience: Service Desk; Deskside Support; Network Remote Monitoring and Management; Managed Endpoint Detection and Remediation; Managed Backup Solutions; Cloud Solutions e.g., Private Cloud, Azure; Security Services e.g., SIEM, UTM, and Vulnerability; Application Development Services, Project Services e.g., Network Refreshes; and more.Additional Skills & Expertise: Data Analysis; Staffing Solutions; Entrepreneurial Operating System (EOS); Lean Thinking; Quality Management Systems e.g., Six Sigma; ITIL & ITSM Certifications; ERP Implementations e.g., SAP; and Digital Transformation e.g., Hybrid Cloud and Digitization.
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Chief Operating OfficerGrit TechnologiesDetroit, Mi, Us
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Chief Operating OfficerGrit Technologies Jun 2024 - PresentClinton Township, Michigan, United States -
Practice DirectorAll Covered Jul 2021 - May 2024Responsible for the design, implementation and management of the newly created All Covered Customer Success (Enterprise Accounts) organization. Leader of a group of executive managers driving service delivery alignment and quality of contracted services, expansion of services, delivering project services, client retention, and profitability across All Covered's largest clients representing nearly 50% of the company's monthly recurring revenue. -
Managing DirectorAll Covered Aug 2013 - Jun 2021Responsible for leading the net new sales, client engagement, and operational teams for the Great Lakes Region.
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Global Business Unit DirectorStefanini, Inc. Aug 2010 - Jul 2013Responsibilities included managing a global sales team and all aspects of enterprise-level IT service engagements that included: 1) End User Support Services; 2) Application Management Services (Lifecycle and Custom Development); 3) ERP Implementation Services – primarily SAP; and 4) ITSM and ITIL Advisory Services. -
Vice PresidentAffiliated Computer Services Jan 2008 - Jul 2010Leader of the Customer Care Center of Excellence (CoE) consisting of a team of General Managers, IT Project Managers all of which focused on the rapid improvement of strategic business unit operational performance and profitability across 90 delivery centers. -
Vice President & General ManagerSutherland Global Services Jan 2007 - Dec 2007Responsible for the day-to-day management of Canadian operations that delivered Help Desk support to over 50 premier technology businesses (Dell, Microsoft, Apple, e-Bay, etc.). Additional responsibilities include managing support operations (Technology, Finance, Human Resources, Recruiting, Training, Subsidies, Marketing, and Facilities) for 5 contact centers. -
Senior Director, InternationalKelly Services Jul 2005 - Dec 2006Leader of the launch of Kelly Management Services international expansion initiative from setting the strategic sales plan to operational execution of solutions. -
Director Of Operations & Service DeliveryKelly Services Jun 1998 - Jun 2005Promoted from Finance Controller to Director Operations & Service Delivery of Kelly Management Services - a specialized business unit of Kelly Services that delivers consulting and outsourcing solutions. Drove the sales strategy, solution design, implementation, and execution of all client engagements.
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Finance Controller / Accounting SupervisorKelly Jun 1994 - May 1998o Prepared Profit & Loss statements, budgets, forecasts, and managed all financial aspects of Kelly’s BPO Division.o Led of team of four Business Analsysts in the monthly reconciliation of Kelly’s payroll accounts and more.
Michael Zyczynski Education Details
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Bachelor'S Degree
Frequently Asked Questions about Michael Zyczynski
What company does Michael Zyczynski work for?
Michael Zyczynski works for Grit Technologies
What is Michael Zyczynski's role at the current company?
Michael Zyczynski's current role is Chief Operating Officer.
What schools did Michael Zyczynski attend?
Michael Zyczynski attended Kalamazoo College.
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Mike Zyczynski
Utica, Mi1kellyservices.com
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