Michael L. Poletti Email & Phone Number

As an innovative professional with proven expertise in Hospitality Industry Daily Operations and Beverage Management, I greatly enjoy providing outstanding Customer Service and promoting enhanced Organizational Success. Improving operational efficiencies, overseeing compliance with Liquor Regulations, developing Personnel Standards, and creating Performance Expectations are of particular interest. Modeling exceptional service in the promotion of excellent customer relations while maintaining optimal safety, security, and Risk Management is my particular strength. I enjoy the challenges of staff management, training, and professional development. My highest interest is fostering enthusiastic team work and building sales while controlling costs and preventing losses. Identifying and implementing operational efficiencies and continuously enhancing Customer Service, safety, security, quality, cleanliness, and cost control are my highest goals. Professional SkillsLiquor Control Policy & Procedure Development, Training, & Compliance Public Health Code Policy & Procedure Development, Training, & Adherence Customer Service Excellence Training, Modeling, & SupervisionFOH & BOH Supervision, Staff Training, & Professional Development, Handbook AdherenceCash Disbursement, Cash Drop Verification, POS Cash Register Logging, AuditingHuman Resource Allocation, Scheduling Labor Cost AnalysisMarket Analysis, Consumption Projection, Costing, Procurement, Inventory ManagementBeverage Service, Loss Mitigation, Inventory Control, Requisitioning & Stocking, Spill ReportingBar Operational Efficiency Development Set-up, Equipment Maintenance & CleaningLiability Risk Reduction: Guest, Staff, and Facility Safety & Security Operational Planning & EfficienciesCapitol Allocation, Expenditure AuthorizationEvent Planning, Preparation, & StagingBusiness Growth Opportunity Identification, Planning & Implementation

Listed skills include Training, Management, Analysis, Human Resources, and 40 others.

• Owner I General Manager L Food & Beverage Manager L Event Manager

  The Country Squire

  1996 - 2014 - Killingworth, Ct 06419

  Restore circa1794 New England estate to former grandeur after decades of decline.Drove business from shuttered to breakeven w/in 3QTRs by inventive marketing and strictly controlled costsAnalyze marketplace, probable consumption, benchmark procurement & optimize cost control < 22% of net revenueOversee Liquor Control & Public Health Regulations, State & Federal Employment mandate complianceDevelop Personnel Standards & create Performance Expectations for exceptional service, safety, & qualityCreate Core Competency TrainingInterview, hire, & orient, train & develop staff professionallyDesign disbursement & cash drop verification mechanismsTrack Liquor inventory & spillage, mitigating loss Monitor Liquor Control Compliance, reduce liability riskSupervise, evaluate, conduct disciplinary action & discharge of employee as appropriateModel exemplary customer service, promote excellent customer relations, foster enthusiastic team workAllocate capitol and human resources to enhance ROIMonitor Man-hours/Guest Count, controlling manpower expenditure <22% of net revenueBenchmark staff productivity: Labor Hours vs. $/Guest in daily operationCreate competitions, enhance productivity & promote retention of best employeesIdentify operational opportunities for improvement and enhance customer satisfaction, surveying reservation-makersEncourage staff to creatively identify operational enhancements, promoting job satisfactionAuthorize expenditures, eliminate potential cost over-runs and lossesIdentify opportunities, build sales, develop & implement plans, create growth Research & introduce new products, creating competitive edgeSustain profitability, leveraging available liquidity to make facility improvements and enhance sales growth through Events Create calendar of Public Events as launch, promoting facility as a venue Private EventsManage spectrum of Event service: Client Interface, Costing, Proposal, Staffing/Vendor Coordination, Resource Allocation

• 

  Quinnipiac University

  Business Administration B.A. Program