Michael Austin Email & Phone Number

Chelmsford, Gb

Chelmsford, Gb

Crawley

Commercial management of luxury travel product within Europe and Long Haul, including building the pricing and marketing content for both web and print.This role includes:• Margin management of packaged flights, transfers, and luxury hotels throughout Europe, Indian Ocean, and the Caribbean, utilising Inspiretec’s RMS and Travelink systems, to achieve net margin, margin per person, and trade margin % targets. • Previously using SAP Business Objects and Desktop Intelligence to view and create reports, to analyse and make commercial decisions based upon trading and sales statistics. Now using an in-house system plus Microsoft Power BI.• Working closely with the purchasing team, providing competitor analysis to push for the best hotel rates and offers, to improve market competitiveness. • Building new website deal pages using Sitecore CMS. Monitoring of these deals using trading data plus Google Analytics to ensure good click rates, reviewing deals on a regular basis.• Supplying marketing with relevant offers and prices for brochures and tactical campaigns.• Working with the sales team to provide best price adjustments and manual rates.

Planning, creation, development and commercial management of specified destinations to meet company objectives in terms of volume, revenue, and margin, and that satisfy the target market’s needs for suitability, quality and value.This role has included:• Achieving high year on year volume and gross margin growth on key destinations including Mainland Spain, Egypt, Greece, and Italy. • Successfully expanding and optimising product offered over all destinations through the creation of seasonal plans, working closely with the purchasing team to secure optimal rates and rooms to support destination growth.• Yield managing package holidays on both chartered and scheduled flying over multiple seasons, using the Travel Box reservations system.• Trading units with financial commitments, ensuring maximum recovery on money.• Utilising pivot tables, market data, and competitor analysis to make calculated commercial and product decisions to achieve volume and margin targets.• Liaising directly with hoteliers and agencies to request extra to allocation, open sales, special offers, group rates, new web and brochure content, and to increase product knowledge.• Creating brochure pagination, proof-reading copy, setting search result priorities, and working with marketing to maximise exposure of key and important routes and hotels.

Hatfield, Hertfordshire

Voluntary role within my course, gaining feedback and offering suggestions on how the course and the overall university student experience could be improved.

Orlando, Florida Area

Customer-facing role as part of the International College Programme, with 3 months in an operations role working on the Tower of Terror attraction, Parade Audience Control and Fantasmic stadium show, followed by 3 months in a merchandising role in various stores around the resort. The roles included: • Going above and beyond to create memorable guest experiences.• Projecting safety and delivering narration to groups of guests.• Satisfying guest needs and solving complex problems through engaging them in conversation.• Being courteous and respectful to all guests throughout all interactions.• Operating a Point of Sale system.• Leading with a positive attitude and showing commitment and adaptability.

Bachelor Of Arts With Honours, International Tourism Management With Study Abroad, First Class Honours

Activities and Societies: University of Hertfordshire Cricket Club Key modules included: Service Operations Management 1st Tourist Market.

Ba (Hons) International Tourism Management, Study Abroad Semester

Key modules included: International Tourism Destinations 2:1 Tourism in Pacific Asia 1st Economic Analysis for Tourism 1st Special.

Study/Work Internship Programme With Ucr & Walt Disney World Resort, Hospitality Management

The University of California Riverside was my host university whilst working for Disney. I undertook several hospitality classes during.

A Levels & Gcse Qualifications, Various Subjects

A Levels: Business Studies (B) Geography (C) Mathematics (D) GCSEs: Mathematics (A) English Language (B) English Literature (B) Science.