• Assure global network availability for worldwide workforce of 5000+ people; maintain global data and voice network architecture for 30+ office and data center locations in 16+ countries• Manage global relations with 30+ equipment and services vendors• Maintain global data and voice network architecture. Monitor uptime availability, capacity and performance to the business SLAs. Provide emergency on-call support worldwide• Improved overall availability by conducting design reviews and aligning fault tolerance and restoration objectives to the business needs through management of spares, service contracts, and out-of-band network device access• Reduced Cisco Smartnet management workload by over 80% and brought additional savings by co-terming contracts to single expiration date and consolidating most renewals with a single partner• Developed inventory of network circuits, established telco trouble reporting and escalation procedures to include RFO requests and non-compliance billing credit• Improved wireless networks coverage and capacity by redesigning access points layout and wireless controller configuration• Assured optimal end-user VoIP experience by implementing consistent LAN QOS features• Achieved on-time technology support of the office expansions (50%-100% capacity increases) and addition of co-located facilities, including ISP selection, contract negotiation, and turn-up• Improved LAN throughput by identifying bottlenecks based on user experience feedback and pushing through a technology refresh for a high-demand location, negotiating additional equipment discounts to assure business case viability• Took charge in identifying, researching, evaluating, and recommending technology solutions for out-of-band network management, outside-based monitoring, and wireless security management• Employee Org Memberships: African Heritage in IT; Veeam Women in Green; Inclusion ERG

Cum Laude, Public Service Distinction4-year program completed ahead of schedule in 3.5 yearsPart-time student, Full-time employeeCALI Excellence for the future awards (top of class): White Collar Crime, Fall 2021; Contracts II, Spring 2020Black Law Students Association (member); Student Bar AssociationBudget Committee (member)Coursework highlights:Criminal ProcedureInternational Criminal LawWhite Collar CrimeTechnology Law and EthicsBusiness Taxation

Worldwide technology consultingProjects involved e-commerce, VoIP call center, routing, switching, and firewalls • Selected, purchased, configured an on-premise VoIP call center solution, network QOS and WAN/ trunk access configuration and end-user setup• Network infrastructure, security, load balancing, and connectivity consulting for high-availability Web service platforms• Internet access, voice+data LAN configurations

• Technical leader and subject matter expert in emerging professional services – network management, network assessment and baseline, VoIP readiness assessment• Created (planned, purchased, installed, managed) an in-house engineering lab, representing most emerging technologies – ATM, MPLS, security, LAN and WAN switching, access, voice, network management• Tier 3 escalation point for BellSouth’s Internet Service Core Network (Cisco carrier-grade, Juniper high-performance routers, MPLS and IPSec VPNs, core BGP)• Received 10+ “Customer Rules” awards for customer excellence• Created strategic network / VoIP readiness assessment service based upon emerging business requirements and technology changes • Enterprise network design to accommodate for planned business changes• Network management and performance monitoring• Managed relationships and negotiated purchasing with key technology suppliers (Cisco, Infovista, Agilent, etc)• BellSouth Women Networking Alliance Charter Member

• Supported enterprise and government core networks as Tier 3 escalation engineer in 24/7 NOC / TAC. • All WAN and LAN technologies: ATM/ frame relay/ ISDN/ T1/ T3/ Ethernet/ Token Ring/ VPN/ routers/ switches• Advanced troubleshooting of hardware, software, and configuration issues• Proactive monitoring of the customer networks to identify and mitigate problems before customer-affecting outages• Dealing with tickets, working with the customers, circuit provider, and equipment vendors to resolve issues within SLA-committed time