Global Senior Network Engineer
Current• Assure global network availability for worldwide workforce of 5000+ people; maintain global data and voice network architecture for 30+ office and data center locations in 16+ countries• Manage global relations with 30+ equipment and services vendors• Maintain global data and voice network architecture. Monitor uptime availability, capacity and performance to the business SLAs. Provide emergency on-call support worldwide• Improved overall availability by conducting design reviews and aligning fault tolerance and restoration objectives to the business needs through management of spares, service contracts, and out-of-band network device access• Reduced Cisco Smartnet management workload by over 80% and brought additional savings by co-terming contracts to single expiration date and consolidating most renewals with a single partner• Developed inventory of network circuits, established telco trouble reporting and escalation procedures to include RFO requests and non-compliance billing credit• Improved wireless networks coverage and capacity by redesigning access points layout and wireless controller configuration• Assured optimal end-user VoIP experience by implementing consistent LAN QOS features• Achieved on-time technology support of the office expansions (50%-100% capacity increases) and addition of co-located facilities, including ISP selection, contract negotiation, and turn-up• Improved LAN throughput by identifying bottlenecks based on user experience feedback and pushing through a technology refresh for a high-demand location, negotiating additional equipment discounts to assure business case viability• Took charge in identifying, researching, evaluating, and recommending technology solutions for out-of-band network management, outside-based monitoring, and wireless security management• Employee Org Memberships: African Heritage in IT; Veeam Women in Green; Inclusion ERG
