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Michael A is listed as Senior Client Success Specialist / Customer Success Manager / Overlanding Photographer. at Michaelgreensun Photography, based in San Jose, California, United States. AeroLeads shows a matched LinkedIn profile for Michael A.
Michael A previously worked as Founder at Michaelgreensun Photography and Customer Success Manager at Openprise. Michael A holds Bachelor Of Fine Arts - Bfa, New Media from Toronto Metropolitan University.
Senior Customer Success & Project Management / Technical Customer Support EngineeringPROFESSIONAL SUMMARY- 12+ years experience, Saas-industry professional within the Customer Success, Project Management, and Technical Customer Support arenas.CORE COMPETENCIES- Impeccable implementation and execution of the client post-sales lifecycle: onboarding, deep-dive training, unparalleled customer support, churn analysis, and prevention.- Proven record for delivering world-class account management and business direction.- Client partnership optimization - new products and features engagement, utilization of products to provide solutions and drive client success.- Efficiency to seek, identify and analyze data to solve complex issues.- Ability to deliver solutions to various audience groups.ATTRIBUTES- Adaptive to evolving business strategies and organizational dynamics.- Curious and passionate to become a product expert and delivering an impact from day one.- Ability to work under pressure - create prioritization strategies in a fast-paced, sales-driven business model.- Excellent team-building skills-focused and trusted customer advisor and internal champion. - Willingness to learn and adapt to new evolving processes.
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Almaden Valley, Ca
● Managing day-to-day business, as well as the creative operations of the photography studio.● Evangelist to perform all duties and tasks to the highest standards, to deliver exceptional client experiences.● Las Madres Neighborhood Playgroups business partner.
San Francisco Bay Area
● Drove product adoption in managing my Book of Business, with focus on churn prevention.● Curated quarterly and annual timelines, with a focus on developing implementation goals for key risks and priorities.● Led weekly (internal and external) meetings, prioritizing and chasing bug reviews/feature requests.● Collected feedback through the new customer onboarding stages for continuous ROI alignment.
Foster City, Ca
● Focused on managing ~$10M recurring monthly revenue across 20+ Enterprise customer accounts, primarily within the healthcare sector, such as Avamere, Consonus and EmpRes Healthcare, in the PNW region.● Developed and optimized compensation/geolocation-specific strategies to ensure better-qualified leads and candidates. This resulted in, on average, a 70% increase in qualified applicants over a 2-3 month time period for my accounts.
San Jose, Ca
● Created and delivered training content for S. Korea Support team, inclusive of current protocols, SOPs, SLAs and effectively minimized language barrier by implementing standardized consistency for all accounts on a global scale.● Partnered with Sabre Global Distribution vendors to launch region and language-specific websites for Mandarin Oriental account.
Santa Clara, Ca
● Designed and implemented the premium Platinum Support platform for the first-ever enterprise client (Sony), resulting in expansion to over 20 of their subsidiaries, with zero churn throughout my tenure.● Redesigned the customer success infrastructure for the standard support organization to address and better aligned the dynamic demands, which in turn dramatically decreased SLAs from several hours to under an hour.● Developed and trained the growing Platinum Support Team (locally and in Belfast) to keep up with the growing demand.● Conducted monthly health-check reviews with various external vendor sources, for accounts such as Unilever, Visa, Liberty Mutual, and GE.
San Bruno, Ca
● Managed daily support ticket flow, and monitored internal escalations as needed to ensure timely resolution of 75-200 support issues at any given time.● Promoted to Tier 1 Team Lead within 10 months by consistently advocating and outperforming customer experiences.● Led account provisioning workflows and onboarding communications for all new accounts within the AMER/APAC regions.
San Jose And San Francisco, Ca
● Provided support for all aspects of the Tier 1 and Tier 2 IT support model.● Worked closely with the IT Infrastructure teams, internal operating units, vendors, remote IT teams, and external companies, exceeding IT Field Operations requirements supported within their dedicated SLAs.
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Michael A works for Michaelgreensun Photography.
Michael A is listed as Senior Client Success Specialist / Customer Success Manager / Overlanding Photographer. at Michaelgreensun Photography.
Michael A is based in San Jose, California, United States while working with Michaelgreensun Photography.
Michael A has worked for Michaelgreensun Photography, Openprise, Indeed.Com, Cdnetworks, and Whitehat Security.
You can use AeroLeads to view verified contact signals for Michael A at Michaelgreensun Photography, including work email, phone, and LinkedIn data when available.
Michael A holds Bachelor Of Fine Arts - Bfa, New Media from Toronto Metropolitan University.
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