Michael Pedersen Email & Phone Number

Maple Valley, WA, US

Bellevue, Washington, United States

Bellevue, WA

Bellevue

Davao City, Philippines

Work with senior management team in supporting clients using OneStopBPO’s business outsourcing services ranging from technical and customer support to sales, marketing, and research projects as well as back office transaction processing services.OneStopBPO offers agents and solutions for a variety of business processes, e.g. call-center agents for inbound.

USA, EU

AidUcators develop, teach and offer individually tailored courses in First Aid, Automated External Defibrillator (AED) and Firefighting. AidUcators can assist both individuals and companies in creating emergency and contingency plans. For more information please see www.aiducators.com.Clients serviced:- Doctors, nurses, and staff at medical clinics.

Redmond, WA

• Co-authored several major RFPs and customer presentations leading to business growth
• Developed time-based models and subscription models to ensure predictability in cost and resourcing needs
• Piloted onsite localization model working with client agile development team
• Built competencies within technical services, provided support to internal and external project team members (onsite localization, localization testing and test lead engagement), provided guidance and training for.
• Supported Business Managers in successfully resolving quality and turnaround escalations and in identifying and onboarding proper resources
• Tented onsite and offshore resources to manage and localize confidential consumer products

Redmond, WA

• Ensured timely release of User Assistance for Office products (www.office.com)o Successfully managed and negotiated client build scheduling with the build team (User Assistance Online & Office Box (Client), Continuous.
• Trained, managed, and supported localization vendors to be self-sufficient & adhere to processes & procedures as outlined by MS
• Implemented language quality management process to efficiently manage and address internal bugs/escalations and external/customer bugs/escalations
• Triaged, troubleshot and resolved thousands of bugs
• Successfully resolved several potential geopolitical issues prior to product release
• Managed and collaborated with various v-team projects aimed at improving (developing) tools and processes o Example: PogoStick, an internal tool developed to validate publishing status of various content types online –.

Bellevue, WA

• Successfully managed, coached, and supported a senior Global Project Management team responsible for several million dollar revenue streams from numerous well known and strategically important clients.

Bellevue, WA

• Managed and delivered several complex multi-language projects on time, budget and with agreed KPIs
• Successfully managed, grew, and supported global clients with +1M localization spend.

Bothell, WA

See above

Greater Los Angeles Area

See above

Copenhagen Area, Capital Region, Denmark

See above

Copenhagen Area, Capital Region, Denmark

• Managed and delivered several single and multi-language projects on time, budget and with agreed KPIs
• Successfully developed and implemented a localization partnership model for Scandinavian vendors by assembling teams of freelance translators, editors, and turnkey vendors (SLVs).

Odense Area, Denmark

Translated, consulted, coordinated, and managed several localization projects in Europe (Denmark, France, Netherlands, Scotland, Ireland...) and for several larger localization agencies and well known end clients.