Michaela Anthony Email & Phone Number

Delaware, United States

Research, evaluate, and analyze demographic and housing data to assist in identifying housing options for members.Identify member barriers and develop strategies to navigate these barriers to find suitable living situations.Act as a liaison between members, Case Managers, and housing agencies to facilitate access to affordable and accessible housing.Engage with health plan members face-to-face to address their housing needs.Document all interactions and activities related to health plan members using the health plan’s system of record.Serve as a subject matter expert in affordable and accessible housing options.Develop standards, policies, and procedures to define and support the overall housing program.Establish partnerships and collaborate with community organizations, and federal, state, and local government agencies (e.g., HUD, state housing authority) to identify and secure affordable housing options for members.Provide training and support to Case Management staff in identifying and transitioning members into the community and ensuring access to safe, affordable, and quality housing.Collaborate with team members and management to meet program deliverables.Evaluate and oversee housing initiatives, offering feedback and recommendations as necessary.

Fort Collins, Colorado, United States

• Coached and trained staff in housing coordinator responsibilities and approver procedures while performing troubleshooting and case consultations.• Participated as a lead committee member and secretary of N2N's Race, Equity, Diversity, and Inclusion group to maximize equality and social justice for all.• Conducted mass audits on hundreds of client files to ensure accuracy across the Department of Local Affairs database while maintaining compliance with all standards.• Tracked spending, funding, and budgets for the rent relief department in a customer relationship management database using Neighborly Software and Excel spreadsheets.

Fort Collins, Colorado, United States

• Processed and approved 500+ client applications and ensured files followed regulations. • Functioned as a main problem solver for client-related issues and identified solutions. • Analyzed application data and trends to better serve clients and align with guidelines. • Organized 1 on 1 follow-ups with team members to build monthly agendas and goals.

• Achieved promotion to spearhead projects and collaborate with colleagues.• Managed the processing of 300+ tenant applications seeking emergency rental assistance utilizing Customer Relationship Management (CRM) Neighborly Software.• Advocated for the needs of all clients via monetary aid and local community resources.• Maintained audit log notes in all case files in preparation for DOLA state-wide audits.• Operated communication systems including RingCentral, Zoom, Outlook, and MS Teams.• Improved organizational and efficiency skills using Microsoft Office applications including Word, Excel, PowerPoint, OneDrive, and SharePoint.• Transitioned successfully through department restructurings and funder changes.

Glen Mills, Pennsylvania, United States

• Championed the care and maintenance of on-site greenhouses and outdoor foliage.• Directed daily inventory and shipping regiments utilizing Google Workspace applications.• Operated forklifts and other heavy machinery to unload, sort, and ship inventory.• Oversaw the department while previous department head was on leave of absence.

Smyrna, Delaware, United States

• Operated register including payment transactions, returns, and customer service needs every day.• Unloaded and stocked multiple pallets of grocery goods for the store multiple times per week.• Kept a clean and organized work place to maintain store efficiency.• Aided in training new employees with daily tasks

Townsend Delaware

Swept, mopped, dusted, vacuumed, emptied trash and performed other tasks to ensure clean and orderlyclassrooms and bathrooms for students, faculty, and staff members.• Performed basic maintenance tasks such as minor landscaping work, ran electrical equipment andperformed other duties to ensure a safe and efficient work environment.• Remained flexible between multiple schools within the district and within each custodial team to providethe best help where I was needed.• Certified in Custodial Fire Safety in the state of Delaware.

Middletown, Delaware

• Handled payment transactions with customers.• Maintained clean and orderly theaters between showings.• Remained flexible between positions.• Answered phones and provided general information to customers.

North Adams, Massachusetts

• Organized and customized tutor plans for each tutoring session and each individual tutee.• Communicated with course instructor in order to provide the most productive tutoring sessions possible.• Aided students with individual needs to induce optimal tutoring meetings.• Created and maintained a comfortable and hospitable learning environment.

Newark, Delaware

Bachelor Of Arts - Ba, Anthropology

Activities and Societies: Dean's List Honors Student

High School Diploma, Honors Student

General Studies

Activities and Societies: Certified in Intercultural Communication & CompetenceSemester at Sea allowed me to travel to eleven different.