• Supported a high-performing operations team. Provided coaching and mentorship to junior team members and collaborated interdepartmentally, fostering an engaging and results-driven environment. • Coordinated and monitored national project rollouts. Managed project dashboards, updated timelines, and tracked milestones to ensure every project phase was on schedule. • Identified areas for improvement and implemented best practices, conducted regular audits to ensure compliance with SOPs and KPIs. • Organized events, off-sites, and meetings. Managed calendars, inboxes, expense reports, and travel arrangements for the VP of Branch Operations and her team of Regional and Branch directors.Accomplishments: • Collaborated with leadership to develop new internal communication strategy. This included streamlining a template presentation for team meetings, sending out weekly overview emails to provide awareness of upcoming events and milestones, and creating training content that is sent out weekly to all branch employees. • Played a key role in restructuring our corporate trainings. Assisted in creating a brand new agenda outline that incorporated both lecture and breakout sessions, networking opportunities, and development workshops. • Developed and implemented new employee engagement initiatives such as branch and regional contests, Recruiter Spotlight posts, birthday gifts, team outings, and volunteer events.

• Responsible for leading the branch credentialing team and acting as the branch talent acquisition specialist. • Managed end-to-end recruitment processes, including sourcing, interviewing, and onboarding candidates for various healthcare roles. • Conducted new hire orientations and facilitated smooth onboarding processes. • Collaborated with hiring managers to understand staffing needs and develop job descriptions and recruitment strategies. • Assisted in resolving employee relations issues, including conflict resolution and performance management for over 200 healthcare professionals.Accomplishments: • Decreased the average time-to-hire from 30 days to 14 days by implementing a streamlined recruitment process, improving candidate screening techniques, and leveraging technology. • Built and maintained a robust talent pipeline, increasing the number of qualified candidates by 50% through proactive sourcing, networking, and leveraging social media platforms. • Voted "Best Team Player" by the Learning and Development team in 2022.

Managed office organization and general workflow of 30+ staff members. Responsible for all new hire trainings, staff development, and office budgets. Project manager for all on-site events.Accomplishments: Project manager for the largest event of the year, servicing over 2000 people in one weekend.Spearheaded the switch to Google Suite with new office emails, cloud documents, and calendar. Organized and lead through two semesters of internships, selected and staffed over 20 interns during that time.

Built long-term, lasting relationships with clients through superior sales support, customer service, and conflict resolution.Worked as a third party communication between clients and venders.Accomplishments: Increased sales within existing book of business (1500 customers) by 25% within the first year.In the list of top 10 sales agent for 20 months straight.Voted 2019's "Best Customer Service" by the Call Center Director.