Michaela Beach Email & Phone Number

United States

• Handle escalation responses via email and phone calls.
• Assist with special projects across the program.
• Travelled to Lewisville, TX for client interaction meetings to aid in system processes.
• Completed developmental trainings to enhance performance within position.
• Conduct meetings to discuss patient journey and status updates with assigned Specialty Pharmacy.
• Create Specialty Pharmacy transfer reports on a weekly basis.

United States

• Ability to be a part of the program during the launch journey.
• Obtain and enter accurate benefit information into designated systems to positively impact account processing.
• Resolve patient and/or provider questions and concerns regarding status of their request for assistance.
• Ability to identify, document and submit Adverse Events during customer interaction.
• Process all patient applications in accordance with compliance rules and regulations.
• Collaborate internally with team members regarding patients’ cases.

United States

• Led a team of thirty employees as a Specialty Team Leader for the Merck Patient Assistance Program (PAP).
• Traveled to Cary, NC for two weeks to help recruit the first remote team of thirty employees for Re-enrollment training.
• Identified areas of opportunity and implemented best practices for driving both efficiency and process improvement.
• Served as the liaison with the pharmacy regarding shipment errors.
• Assisted with multiple system migrations (email, phone, network domain) for over 250 employees.
• Conducted job interviews for Re-enrollment season.

United States

• Served as the liaison with the pharmacy regarding shipment errors.
• Ability to provide training to specific project assigned individuals.
• Served as a Case Manager for the Patient Assistance team.
• Served as a Patient Care advocate, coordinating delivery of shipments for assigned patient accounts, including Physician offices and patient home deliveries.
• Established an extensive network of relationships with health care providers and patients to ensure needs were met and medication was scheduled to be received in a timely manner.
• Maintained responsibility for building an extensive network of professional relationships with internal and external customers. Focused on resolving product and shipping issues by effectively communicating with.

United States

• Successfully and quickly solved a variety of issues for clients regarding medication requirements and patient journey with one call resolution.
• Thoroughly documented notes/task/procedures with meticulous details.
• Thorough explanation to patients and medical doctor offices regarding refill process.
• Managed inbound calls from patients and medical doctor offices.
• Refilled different medications through multiple systems.
• Made follow up calls to medical doctor offices regarding patients’ next treatments.