Michaela Bond Email & Phone Number
Who is Michaela Bond? Overview
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Michaela Bond is listed as Co-Owner and Director at Revved Up Cafè, based in City of Cape Town, Western Cape, South Africa. AeroLeads shows a matched LinkedIn profile for Michaela Bond.
Michaela Bond previously worked as Co-Owner & Director at Revved Up Cafè and Information Technology Support Engineer at Nsri (National Sea Rescue Institute). Michaela Bond holds Comptia A+ from Mastergrade It.
Email format at Revved Up Cafè
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About Michaela Bond
Resourceful IT Troubleshooter | SOP Guru | Customer-centric Problem SolverWith a knack for diagnosing and swiftly resolving hardware and software issues, I bring prompt and efficient solutions to the table. Adhering to Sea Rescue standards and IT policies, I excel in installing applications, configuring operating systems, and performing hardware and software updates. As a master of organization, I create and manage accurate Standard Operating Procedures (SOP) and training documentation, empowering teams with up-to-date resources. Customer satisfaction is my top priority as I respond to inquiries and provide quick assistance via email, telephone, and remote support tools. Meticulously maintaining asset records, managing our help desk, I streamline processes and boost productivity. As an administrator of the Office 365 Admin Centre and a SharePoint enthusiast, I ensure seamless user management, licensing, and optimize collaboration. Skilled in managing Vodacom accounts, service providers, and troubleshooting Dynamics 365, I am your go-to professional for comprehensive IT support. Let's connect and elevate your IT operations to new heights!
Listed skills include Microsoft Office, Customer Service, Microsoft Word, Customer Relationship Management, and 1 others.
Michaela Bond's current company
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Michaela Bond work experience
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Co-Owner & Director
Current
Information Technology Support Engineer
Current- Diagnostic and troubleshooting procedures for hardware / software issues, ensuring prompt resolution- Install applications/programs to Sea Rescue standard, adhering to IT policies and guidelines- Perform hardware and software installations, configurations, and updates as required- Installation and deployment of new assets within the organization, including but not limited to - Desktops, Laptops, Printers, Mobile Devices, etc.- Create and manage Standard Operating Procedures (SOP), IT policies and training documentation, ensuring accurate and up-to-date resources- Install and configure operating systems to meet organizational requirements, while adhering to best practices- Respond to end user inquiries and provide assistance via email, telephone, and Team Viewer, ensuring quick and effective solutions- Maintain accurate numbering and recording of assets in the Asset Register, facilitating efficient asset management- Manage the help desk and delegate support cases, ensuring timely resolution and customer satisfaction- Develop and manage PowerApps and Power Automate workflows, streamlining processes and enhancing productivity- Administer the Office 365 Admin Centre, overseeing user management, exchange services, licensing, etc.- Perform SharePoint administration tasks, including site amendments, library creation, access control, etc.- Support OneDrive for Business file storage and sharing.- Manage Vodacom accounts, ensuring optimal service provision.- Oversee service provider accounts and contracts.- Provide support for Dynamics 365, addressing user inquiries and troubleshooting issues.- Perform basic management of Wi-Fi networks through the Unifi portal.
Donor Support Administrator
- Customer service regarding queries and complaints and telephonic enquiries- Problem solving- Updating donor details on a CRM database- Acting as a liaison to the call centre- Maintenance of online campaigns- Capturing of payments on a CRM database- Organising and hosting of fundraising events- Email correspondence regarding donor queries, cancellations and issuing of tax certificates- Daily use of a CRM Database and SharePoint- Invoice generation, Data Capturing, Administrative Duties- Form filling and certificate creation with regards to corporate donations and partnerships
Michaela Bond education
Comptia A+
Education record
Frequently asked questions about Michaela Bond
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What company does Michaela Bond work for?
Michaela Bond works for Revved Up Cafè.
What is Michaela Bond's role at Revved Up Cafè?
Michaela Bond is listed as Co-Owner and Director at Revved Up Cafè.
Where is Michaela Bond based?
Michaela Bond is based in City of Cape Town, Western Cape, South Africa while working with Revved Up Cafè.
What companies has Michaela Bond worked for?
Michaela Bond has worked for Revved Up Cafè and Nsri (National Sea Rescue Institute).
How can I contact Michaela Bond?
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What schools did Michaela Bond attend?
Michaela Bond holds Comptia A+ from Mastergrade It.
What skills is Michaela Bond known for?
Michaela Bond is listed with skills including Microsoft Office, Customer Service, Microsoft Word, Customer Relationship Management, and Computer Literacy.
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