Michaela Boone Email & Phone Number

Commercial and Residential Billing Representative, experienced Customer Service Representative with 6 years of working in the Utilities Industry. Currently attending the Community College of Rhode Island working towards an Associates in Science degree with a focus in Business Management.• Extensive Customer Service experience with an excellent track record in obtaining customer satisfaction.• Strong understanding of gas utility orders and the cash process. • Understanding of the customer billing system from a technical and business perspective.• The Ability to analyze customer accounts and understand the transactions that occurred, and where processes may have failed, in order to identify root causes and rectify any issues to insure correct customer billing. • Genuine, hardworking, responsible and reliable individual with an eye for detail and the determination to get things done. • Enjoys working on a team but can work independently. • Strives to understand every aspect of a job and works well in a fast-paced environment.

Listed skills include Utilities, Science, Administration, Office Administration, and 3 others.

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  Billing Representative

  Liberty Utilities

  May 2014 - Present

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  Community College Of Rhode Island

  Business Administration And Management, General