Michaela Bridges Email & Phone Number

Conklin, Ny, Us

Binghamton, New York, United States

• Analyze large datasets to address deficiencies related to billing, registration, coding, and system set up• Lead process improvement meetings with operational department staff of all levels, focusing on denial metrics, root cause, and resolution• Produce monthly Executive Summary for Revenue Cycle leadership to track organization-wide metrics, successes, and emerging KPI/AR trends• Automate and maintain Tableau dashboards using Prep Builder• Audit hospital and professional billing denial team members monthly for productivity and quality assurance• Review insurance metrics, claim edit errors, and workqueue productivity

Binghamton, New York, United States

• Identified and resolved problems through root-cause analysis and research on denied claims• Researched different payer’s rules, regulations, and contracts; submitted reconsiderations; reviewed coding and billing for discrepancies• Identified various high volume/dollar laboratory workqueues, which required more specialized understanding as the dedicated SME• Created and maintained Excel spreadsheets to collect and organize the information based on trends and patterns• Collaborated with other departments to implement improvement plans including provider education, workflow adjustments, system fixes, etc.

• Encouraged members to participate in the Care Management programs by providing information about the programs, outlining program features/value and explaining available services• Initiated referrals and managed consults from clinicians for participants registered in Care Management• Coordinate and run community events to assist members with any questions or concerns they might have and educate the general public about the benefits they are entitled to through our services• Build and present webinars to medical professionals, providers, community leaders, and members with the comprehensive details of benefits, opportunities, and programs available

Arden, North Carolina, United States

• Initiated and maintained strong, positive relationships with community leaders and donors within 11 counties• Worked closely with various departments to schedule blood drives in order to meet and exceed the essential collection goals and inventory needs of the community• Provided all necessary support to blood drive coordinators through consistent and proactive planning, utilization of appropriate marketing and advertising tools, donor appointment management and follow-up• Leveraged years of acquired in-depth blood banking knowledge surrounding the processes and personal benefits to educate the public about the critical need for blood donations including whole blood, plasma, platelet, and red blood cell apheresis

St Petersburg, Florida, United States

• Initiated and maintained contact with blood donors into whole blood and apheresis (platelets, plasma, double red cell) donations, ensuring comfort and safety is top priority• Recruited donors and maximized their blood donations based off their individual eligibility and community needs•Oversight of the team at blood drives, troubleshooting, and ensuring utmost customer service is provided to donors throughout the entire process from registration to discharge; donor retention is the objective• Acted as an Emergency Response Person (ERP) to monitor and prevent any potential adverse reactions• Educated donors, children, and guests on blood mobile / in the community about the importance of blood donations and how it can positively impact their own health and community; SME

Bachelor Of Technology - Btech, Healthcare Management

Associate Of Arts - Aa, 3.86

Activities and Societies: Magna Cum Laude

High School Diploma