Michaela Castrinakis Email & Phone Number

Bromley, England, United Kingdom

• Provide a comprehensive and enjoyable experience for our customers, explaining to them the features and capabilities of their New or Used vehicle on collection.• Connecting all customers to the ‘My BMW’ app as well as pairing their phone via Bluetooth to the car, whilst ensuring they understand all the features and benefits.• Liaising with the sales, service and admin teams to ensure all cars are prepared to retail standard ready for customer collection.• Travelling to other Stephen James sites to collect new cars.• Upholding BMW UK standards by ensuring the showroom information is updated and relevant at all times.• Generating reports of additional product sales to highlight key areas where further opportunities are available to upsell.• Managing all tasks conveniently using Microsoft packages where the sales team and managers have visible access to the progress of a customer purchase.• Knowledge of the complete product range including new technologies, in order to speak confidently and effectively about our cars and services.• Post-handover check in with customers to make sure everything is as expected and as a reminder to complete their VOC survey.• Inputting all customers to our internal reporting software, ensuring all information is accurate in order for management to have a detailed overview of each month’s performance. This includes calculating and entering all sales commission and product sales.• Calling existing and closed sales enquiries as an opportunity to drive sales or regenerate leads.• Ad-hoc support to the sales team during peak periods.

Bromley, England, United Kingdom

• First point of contact for all telephone and digital sales enquiries via shared inbox.• Accurate recording of customer details and effective qualification to better understand the requirements for the customer purchase leading to a bespoke appointment; face to face, virtually or telephone.• Identifying Retail, Corporate and Motability sales and handling each type accordingly.• Retrieval of leads from CRM portals whereby customers have enquired online, following a full 7-day follow up process to convert enquiry to appointment.• Issuing GDPR statement on all calls/emails and updating customer preferences to maintain compliance.• Managing a new outbound team designed to generate new leads from lost sale leads, service customer bookings and for upcoming BMW and MINI events.• Reporting all daily figures to managers when the supervisor is absent.• Creating templates for departmental use when sending emails and text messages to customers.• Conduct training for new starters and implement further training within our team to increase product and system knowledge in an ever-changing environment.• Shared responsibility for successful completion of quarterly mystery shops to maintain our 100% pass success.• Returning missed calls immediately to avoid missed opportunities of generating leads from hot customers.• Ad-hoc admin tasks to assist the Sales Executives in their day-to-day duties.

Bromley, England, United Kingdom

• Answering service and sales related calls to assist customers with their enquires.• Transferring calls to relevant departments and members of staff where required.• Calling back any of the team’s missed calls to make sure we get back to customers.• Using our internal booking system to book customer appointments (e.g. MOT, Service)• Checking all car details and history when making each booking.• Conducting GDPR compliance on all calls.• Updating all GDPR preferences for customers on our internal database.• Liaising with managers and service team for booking slots.• Making outbound calls to customers to initiate more bookings.• Discussing and quoting service plans (pay monthly servicing) to customers.

Farringdon (London)

• Tracking and recording employee lateness and absence.• Using all features of Employee Management Software daily.• Ordering and maintaining supplies for the office.• Conducting employee engagement surveys.• Using Microsoft Excel to create reports of various employee data.• Scheduling meetings for both myself and other members of my team.• Working closely with the Talent Acquisition Manager.• Organising monthly companywide events.• Recording and uploading monthly company meetings.• Working with the Finance team to reconcile incoming and outgoing invoices.• Working with the Head of Marketing to promote Sprout IT internally and externally.• Creating daily companywide posts to boost employee engagement and motivation during COVID.• Formatting documents to the company branding format.• Assisting all members of staff, including the CEO and COO when needed.• Leading the New Starter and Onboarding process.• Working with the Head of People on the Leaver process.• Certified First Aider and Fire Marshal.• Liaising with Candidates and Hiring Managers to schedule interviews.• Looking after all meeting rooms.• Greeting all clients and candidates.• Helping my Team (HR) with set-up and implementation of new Employee Management Software.• Review, update and improve all current company procedures.• Booking exams and courses for employees every quarter.• Help to arrange Quarterly Performance Reviews.• Managing the company Instagram platform.• Liaising with the building’s Landlord and Facilities Manager where needed.• Uploading all employee documents to their records.• Backing up of all employee documents on a regular basis.• Taking minutes of all team meetings.

London Bridge

• Making phone calls to approach candidates.• Chasing up on interested candidates to fill a job.• Searching on job boards (e.g. Reed) to find relevant and good candidates.• Using spreadsheets to track all admin and targets.• Completing profile sheets of all candidates I speak to.• Composing and sending professional emails to candidates.• Using the database (pathfinder) to work through assignments.• Writing an approach to 'sell' the job well to candidates.

London Gatwick Airport

•​ Demonstrate safety procedures to all passengers. ​•​ On-board security checks (E.g. Ensuring a full count of life jackets) ​•​ Greeting and assisting passengers when boarding. ​• ​Conducting in flight Bistro and Boutique trolley service. ​• ​Setting up and taking payments using ePos. ​•​Closing bars and counting out floats and money. ​•​ Sealing all trolleys and canisters at the end of a duty. ​• ​Regular calls to the flight deck. ​•​ Arming and disarming door of responsibility. ​• ​Opening and closing door of responsibility. ​•​ Regular toilet security checks. ​•​ Utilising all available and approved spaces for passenger luggage. ​•​ Using the interphone to make announcements. ​• ​Briefing passenger in overwing exits. ​• ​Re-stocking trolley drawers. ​•​ De-catering toiletries on completion of a night shift. ​•​ Tidying cabin at the end of each flight operated.

Beckenham, Greater London, United Kingdom

•​ Serving and communicating with customers. ​•​ Making drinks as requested. ​•​ Assisting general and assistant managers in everyday tasks. ​•​ Helping reception team during busy periods. ​•​ Re-stocking the bar area when needed. ​•​ Cleaning the bar and function area at the end of each shift. ​•​ Advising customers on any queries where necessary.

Bromley, United Kingdom

• ​Serving customers both from the till and around the shop. ​•​ Helping customers find all of the required items. ​•​ Setting up card displays (seasonal occasions) ​•​ Rearranging various displays (cards, gifts, balloons. ​• ​Scanning in deliveries, ensuring all stock has been received. ​•​ Creating balloon displays for both shop use and customer use. ​• ​General maintenance of the shop floor. ​•​ Assisting Store Manager in cashing up and other money tasks. ​•​ On various occasions responsible for locking up the store. ​•​ Responsible for transporting change/postage stamps to and from the store.