Working within the Sky Talk Billing Team my responsibilities were to deal with the reconciliation of all billing activities for Sky’s Communications Portfolio, which expanded to Mobile and Now TV customers. This involves looking at rating of calls, ensuring calls are guided to the correct tariff as well as performing system reconciliation.• Insight reporting on billing trends in telephony products;• Investigating billing discrepancies between billed and actual usage of telephony services;• Co-ordinating customer fixes for billing issues and ensuring a speedy resolution;• Providing training and integrating new processes into the wider team;• Providing data and analysis on billing trends and potential billing issues;• Providing insight for external and internal communication;• Subject Matter Expert for telephony and mobile related matters;• System reconciliation for Sky Talk and provisioning issues, involving partial churn;

Working within the PCI Governance Team my responsibilities were to assist the with all compliance matters within the UKIS technology department, particularly around the annual PCI audit. • Working alongside I.S. Security and advice on proposed changes to security standards which may be incorporated in PCI and CDS governance process;• Liaising with Solution Designers to ensure solutions are compliant against identified policies relevant to CBS;• Using Visio to create data permeation maps to show the flow for cardholder data;• Organising and arranging PCI audit, liaising with PCI auditor for meetings and audit evidence• Running monthly governance call, providing agenda and recorded minutes,

Working within the CSG Incentives Team as an Analyst responsible for the administration of the Incentives Budget for Sales (C.£10m). Ensuring that reward is balanced and fair and providing bespoke reporting solutions.• Developing an easy to read user friendly report for stakeholders;• Running payroll for Reward Payments;• Audit Checking and Quality Checking of Peers Work;• Data Manipulation and Insight reporting for Profit and Performance reporting;• Modelling Incentive changes to budget position for finance stakeholders;

Sky Talk and Broadband technical support and Home Move services. Dealing daily with customers directly to resolve issues.