Michaela Corbett Email & Phone Number

Clinton, Nj

- Successfully managed a team of engineers and led complex IT projects from initiation to completion,with a track record of delivering projects on time and within budget.- Collaborated with cross-functional teams, including customers, vendors, internal engineers, andsubcontractors, to define project scope, gather business requirements, and ensure seamless execution.- Orchestrated project meetings with key stakeholders throughout the project life cycle, ensuring clearcommunication regarding progress, budget, and the identification and mitigation of risks.- Organized and maintained comprehensive project documentation, including project plans,deliverables, and timelines, ensuring transparency and accountability throughout the project life cycle.

Clinton, New Jersey, United States

- Kept up to date on new ConnectWise features and functionality, and provided recommendations for process improvements.- Proposed and completed system design/enhancements based on issues and company requirements.- Setup and configured ConnectWise modules to align with business requirements.- Created documentation and policies on all ConnectWise processes and training.- Developed and maintained workflows and processes to help streamline business and optimize ConnectWise effectiveness.-Developed, tested, and deployed customizations such as searches, reports, dashboards, fields, and templates based on evolving business needs. - Managed custom fields, forms, records, and user roles to meet business requirements.- Support end-user requests for custom saved searches, reports, KPI, and dashboards.- Troubleshoot errors, maintained data integrity, and provided issue resolution for ConnectWise application issues.- Onboarded and trained new users in ConnectWise.

Clinton, Nj

Tampa, Fl

As an integral part of the Support team at ConnectWise, I drove their customer service efforts within the ConnectWise Manage team. My work strengthened their network of technology-driven partners and delivered the support to help their partners grow further, faster.

London, United Kingdom

• Selected to relocate and launch the support department at firm’s U.K. location• Provided technical SaaS support to ConnectWise partners• Led training classes for newly onboarded colleagues to help educate them on CW Manage• Assisted in the preparation and planning of the firm’s inaugural ITNation Europe event• Worked closely with Sales, Account Management and Consulting teams on an array of projects• Conducted product demonstrations and provided one-on-one, in-office support to partners building and growing their business using the ConnectWise suite of products

Quito, Ecuador

• Worked with children in the markets teaching them English, dental hygiene and other tools needed to help improve their standard of living.• Created a more efficient work system by improving communications and adopting clear guidelines• Promoted awareness by updating all social media outlets with current information and creating a guideline for future volunteers to reference• Penned and updated UBECI newslettersWhile volunteering in Ecuador, I worked with children in the markets and provided behind the scenes administrative and planning assistance.

Schenectady, Ny

During my time at MVP, I created a database centralizing constituent contact information for advocacy, awareness, and fundraising purposes. I organized meetings between MVP members and their local NYS Congress members to help promote education on changes in healthcare reform. I was an Integral part of the organization and planning of a medicare symposium in Rochester 09-2011 and I also created and sent out communications e-mails to educate MVP Employees and members on legislative issues.

Washington, Dc

- Was part of a confidentiality agreement and worked with confidential information daily. - Researched and analyzed potential donors- Drafted constituent letters for the president of the organization- Edited and drafted letters, mailings, event planning, and prospect research.- Sat in on weekly donor meetings to take notes for, and report to, the Development manager- Kept Netsuite, FDD’s donor information database, current with daily updates.- Formatted articles for FDD’s website