Greeting patients and visitors and providing courteous, caring and professional assistance to all individuals contacting the officeAnswering the telephone, scheduling appointments and working with clinical staff to provide efficient patient flowResponsible for working efficiently with the electronic health record and billing system to input information related to billing and schedulingScreen calls by urgency and route calls promptly, accurately, and professionally to appropriate partyMake, cancel and reschedule patient appointments maintaining appointment schedule according to office procedureGather, verify and enter demographic and insurance information on new and established patients necessary for completion of electronic health record and insurance claim processing at each patient visit on patient accounting systemCollect payments, issue receipts and reconcile daily receivable activity to prepare for daily depositsHabitually audit and comply with HIPAA policies and procedures Balance team and individual responsibilitiesPerform other duties as requested by Clinic Administrator to facilitate the smooth and effective operations of the office