Michaela Edwards Email & Phone Number

Pico Rivera, CA, US

• Team Leadership & Coaching: Lead, coach, and mentor the inside sales and customer service teams, ensuring they have the skills and knowledge to meet their targets and provide excellent customer service.
• Sales Strategy Development: Develop and implement sales strategies that drive revenue growth, including setting sales targets, monitoring performance, and adjusting tactics as needed.
• Customer Service Excellence: Oversee the customer service team to ensure high levels of customer satisfaction, handling escalations, and resolving complex customer issues promptly and effectively.
• Performance Monitoring: Track and analyze key performance indicators (KPIs) for both sales and customer service teams, using data to improve processes and achieve better outcomes.
• Training & Development: Provide ongoing training and development for team members, focusing on product knowledge, sales techniques, customer service skills, and communication.
• Process Improvement: Continuously evaluate and refine sales and customer service processes to enhance efficiency, effectiveness, and customer experience.

Atlanta, Georgia, US

• Product Selection & Planning: Oversee the selection of products to be featured in stores or online, ensuring they align with market trends, customer preferences, and the brand's overall strategy.
• Sales Analysis: Analyze sales data and consumer behavior to identify successful products and underperforming items, making adjustments to the product mix and merchandising strategies accordingly.
• Visual Merchandising: Develop and implement visual merchandising strategies to create appealing in-store or online displays that attract customers and encourage purchases.
• Supplier Negotiations: Negotiate with suppliers and vendors to secure the best prices, promotional deals, and favorable terms, ensuring profitability.
• Promotional Planning: Plan and execute promotional campaigns, including sales events, seasonal promotions, and product launches, in coordination with marketing teams.
• Market Research: Conduct market research to stay informed about industry trends, competitor activities, and customer preferences, using insights to guide merchandising decisions.

Atlanta, Georgia, US

• Client Relationship Management: Build and maintain strong, long-term relationships with existing clients, ensuring their ongoing satisfaction with the company's payment processing services.
• Technical Support Liaison: Act as the primary point of contact for clients experiencing technical issues, coordinating with internal technical teams to resolve any problems promptly.
• Account Growth & Upselling: Identify opportunities to expand the services offered to existing clients, such as recommending additional payment solutions, features, or upgrades that align with their business needs.
• Client Training & Education: Provide training and resources to clients to ensure they fully understand how to use the payment processing platform and are aware of all available features.
• Performance Monitoring: Regularly review client accounts to monitor transaction volumes, fees, and other key metrics, offering insights and recommendations for optimizing their use of the platform.
• Contract Renewals & Negotiations: Manage contract renewals, including negotiating terms and pricing to ensure continued client satisfaction while aligning with company objectives.

Dallas, Texas, US

• Creating and implementing marketing plans to promote products or services.
• Identifying target audiences and tailoring campaigns to reach them effectively.
• Managing digital marketing efforts, including social media, email campaigns, SEO, and online advertising.
• Working closely with sales, product development, and customer service teams to align marketing efforts with business goals.
• Coordinating with external agencies or partners for campaign execution.
• Ensuring consistent messaging and brand representation across all marketing channels.

Dallas, Texas, US

• Responsible for execution of regional acquisition strategy for the state of Connecticut
• Responsible for Frontier brand awareness in post-acquisition market place.
• Developed and executed marketing plans and campaigns
• Created and executed 2015/2016 strategic sponsorship marketing plan with key statewide partners; (UCONN, Beardsley Zoo, Girl Scouts of CT, Webster Bank Arena, Bradley International Airport, Mohegan Sun, Bridgeport Blue.
• Works closely with national and regional sales channels to increase revenue, develop spiff programs, and increase brand/product awareness
• Created and conducted comprehensive technical and sales training programs for sales channels