Michaela Edwards Email & Phone Number

Pico Rivera, Ca, Us

• Team Leadership & Coaching: Lead, coach, and mentor the inside sales and customer service teams, ensuring they have the skills and knowledge to meet their targets and provide excellent customer service.• Sales Strategy Development: Develop and implement sales strategies that drive revenue growth, including setting sales targets, monitoring performance, and adjusting tactics as needed.• Customer Service Excellence: Oversee the customer service team to ensure high levels of customer satisfaction, handling escalations, and resolving complex customer issues promptly and effectively.• Performance Monitoring: Track and analyze key performance indicators (KPIs) for both sales and customer service teams, using data to improve processes and achieve better outcomes.• Training & Development: Provide ongoing training and development for team members, focusing on product knowledge, sales techniques, customer service skills, and communication.• Process Improvement: Continuously evaluate and refine sales and customer service processes to enhance efficiency, effectiveness, and customer experience.• Cross-Functional Collaboration: Work closely with marketing, product development, and other departments to ensure alignment on sales goals, customer feedback, and product enhancements.• Customer Retention & Upselling: Develop strategies to retain existing customers, including upselling and cross-selling opportunities to increase customer lifetime value.• CRM Management: Oversee the use of customer relationship management (CRM) software, ensuring accurate data entry, pipeline management, and effective use of customer information for sales and service activities.• Reporting & Analysis: Prepare regular reports on sales performance, customer service metrics, and team productivity, presenting findings to senior management and making recommendations for improvement.

Atlanta, Georgia, Us

• Product Selection & Planning: Oversee the selection of products to be featured in stores or online, ensuring they align with market trends, customer preferences, and the brand's overall strategy.• Sales Analysis: Analyze sales data and consumer behavior to identify successful products and underperforming items, making adjustments to the product mix and merchandising strategies accordingly.• Visual Merchandising: Develop and implement visual merchandising strategies to create appealing in-store or online displays that attract customers and encourage purchases.• Supplier Negotiations: Negotiate with suppliers and vendors to secure the best prices, promotional deals, and favorable terms, ensuring profitability.• Promotional Planning: Plan and execute promotional campaigns, including sales events, seasonal promotions, and product launches, in coordination with marketing teams.• Market Research: Conduct market research to stay informed about industry trends, competitor activities, and customer preferences, using insights to guide merchandising decisions.• Team Leadership & Training: Lead and mentor the merchandising team, providing training and development opportunities to ensure the team is knowledgeable about products and effective in their roles.• Cross-Departmental Collaboration: Work closely with other departments, such as marketing, sales, and supply chain, to ensure alignment on product strategy, inventory needs, and promotional activities.

Atlanta, Georgia, Us

• Client Relationship Management: Build and maintain strong, long-term relationships with existing clients, ensuring their ongoing satisfaction with the company's payment processing services.• Technical Support Liaison: Act as the primary point of contact for clients experiencing technical issues, coordinating with internal technical teams to resolve any problems promptly.• Account Growth & Upselling: Identify opportunities to expand the services offered to existing clients, such as recommending additional payment solutions, features, or upgrades that align with their business needs.• Client Training & Education: Provide training and resources to clients to ensure they fully understand how to use the payment processing platform and are aware of all available features.• Performance Monitoring: Regularly review client accounts to monitor transaction volumes, fees, and other key metrics, offering insights and recommendations for optimizing their use of the platform.• Contract Renewals & Negotiations: Manage contract renewals, including negotiating terms and pricing to ensure continued client satisfaction while aligning with company objectives.• Compliance & Risk Management: Ensure clients are aware of and comply with industry regulations and standards, such as PCI compliance, and help them navigate any related challenges.• Reporting & Communication: Provide clients with regular reports on their account activity, including transaction data, trends, and insights, and communicate any updates or changes to the platform that might affect their business.

Dallas, Texas, Us

• Creating and implementing marketing plans to promote products or services.• Identifying target audiences and tailoring campaigns to reach them effectively.• Managing digital marketing efforts, including social media, email campaigns, SEO, and online advertising.• Working closely with sales, product development, and customer service teams to align marketing efforts with business goals.• Coordinating with external agencies or partners for campaign execution.• Ensuring consistent messaging and brand representation across all marketing channels.• Managing public relations and communication efforts to maintain a positive brand image.

Dallas, Texas, Us

• Responsible for execution of regional acquisition strategy for the state of Connecticut• Responsible for Frontier brand awareness in post-acquisition market place. • Developed and executed marketing plans and campaigns • Created and executed 2015/2016 strategic sponsorship marketing plan with key statewide partners; (UCONN, Beardsley Zoo, Girl Scouts of CT, Webster Bank Arena, Bradley International Airport, Mohegan Sun, Bridgeport Blue Fish) driving incremental sales units • Works closely with national and regional sales channels to increase revenue, develop spiff programs, and increase brand/product awareness• Created and conducted comprehensive technical and sales training programs for sales channels• Works closely with Regional Field Managers and Door to Door Teams to launch local marketing campaigns and events to increase revenue; market share; and brand awareness.• Delivers measureable sales results by creating and organizing successful marketing and pricing campaigns• Introduced and launched the Employee Referral Program for Connecticut through various training methods, and implemented bi-monthly spiffs to obtain an annual revenue of roughly $5.2mm• Worked cohesively with engineering and field operations on New Deployment initiatives as Frontier increased service coverage throughout the state of Connecticut• Lead summer events and brand ambassadors for Connecticut to launch Hispanic marketing initiatives within the state and created marketing collateral specific for Hispanic demographic• Support and created the execution of mass media initiatives• Produced cross channel, social media, VDP, Bill Media and direct mail to drive revenue, brand awareness and increase in overall market share• Collaboratively works with intercompany departments i.e. regulatory, engineering, legal, public relations, call centers to achieve organizational goals