Michaela Fabry Email & Phone Number

Prague, Czechia

- Building relationship with new and existing Partners.- Helping Partners with Marketing Strategy in each region to help with product awareness.- Developing strategy for newly assigned leads.- Assisting with incoming queries, including tender documentations.- Arranging company resources as required.- Driving retention and upsale growth.

Prague, Czechia

• Managing and building relationships with key customers, ensuring their satisfaction and loyalty through proactive management of license renewals, escalations, technical queries and training requests. Focusing on delivering great customer experience that drives long-term partnership.• Identifying untapped opportunities for upselling within the IceWarp portfolio, uncovering areas for growth both among end-users and as a resaleable product.• Driving retention and upsell initiatives to boost revenue and expand customer base.• New Business Development – expanding customer base while working closely with incoming leads. Arranging presentations and technical discussions, preparing offers and documents including tender documentation. Assisting during onboarding process ensuring smooth transition. • Preparing Marketing campaigns tailored to engage both new and existing clients.• Defined new Customer Reference Program to assist Sales Team with new business growth. This involved implementing new internal processes and communication within the company and with customers, amplifying our success stories and enhancing our reputation.• Designing comprehensive Service Level Agreements (SLAs) including content, cross department calculations to maintain profitability, effective sales kit communication and training of internal team.• Implementing multiple regular Customer Surveys including Net Promoter Score (NPS) and Customer Effort Score (CES). Collecting valuable feedback for varius departments to maintain and grow customer satisfaction.• Actively participating in trade shows promoting brand awareness and meeting with existing clients or resellers.

Prague, The Capital, Czech Republic

• Managing and building relationships with key customers, attending regular meetings and providing feedback to customers and senior management.• Responsible for maximising EMEA service revenue. Monitoring all EMEA revenue streams associated with Service. Working with Sales and Senior Management to develop ways of generating new business and grow service revenue within the current distribution network.• Providing maintenance quotations to Sales as requested for new business opportunities, ensuring that Service maintenance profitability is maintained.• Monitoring and reviewing sub-contractor support within EMEA based on in country works/pricing and productivity. Working with distributors to monitor and negotiate service related pricing. Reviewing performance and overall quality of Service.• Terms & Conditions negotiation for both direct contracts and subcontract agreements.• Handling escalations from contracts teams in regards to existing contracts.• Dealing with day-to-day operational issues escalated internally or by the customer directly. • Managing new installation projects of various products. • Developing, implementing and introducing new processes.• Generating and providing regular reports for both customers and senior management.• Working closely with IT team on improvements of applications and portals available to customers.• Actively supporting a culture of continuous improvement.

Salfords

• Assisting the contracts team and Account Manager in providing quotations and other information to customers in the EMEA region. • Managing day-to-day contract enquiries from EMEA Service customers (both internal and external). Dealing with Distributors and Customer Service. Providing renewal information to customers whose service plans are approaching expiry, and track installations of new equipment. Ensuring that all contracts are quoted for and renewed in a timely manner. Ensuring all information’s are correctly input into Navision and CRM.• Dealing with Distributors and Customer Service. Providing reports requested by customers, quoting for hire of security equipment, booking of delivery/collection company and organizing engineers work. Raising Purchase Orders, process invoices and billable jobs.• Administration support – including ad-hoc duties such as reception cover, customer service calls, filing.

Cobham

Crawley

Job role includes customer assistance, Event planning, Taking bookings and liaising with clients for Weddings, Parties, Conferences and meetings, Decorating function room, Dealing with suppliers, Stock management, Assistant at wedding fairs.

Level 3 Diploma, Business Administration

Business And Operation