Michaela Gilbert Email & Phone Number

Katy, Tx, Us

-Responsible for implementing, renewing and maintenance of client data on the benefits administration platform.-Acquire details concerning the client's business structure, benefit offerings, open enrollment timeframe and employee demographic and enrollment data from account managers for case builds.-Review benefit plan and policy specifications to determine plan enrollment settings and benefits/rates configuration.-Set up and monitor open enrollment, test enrollment flow with demo employees, send out OE communication and reminders, track employee engagement stats-Generate census and data reports, import, upload or correct employee demographics and enrollments on a routine basis, manipulate enrollment data into specific carrier formats, and timely transmit enrollments to carriers.-Troubleshoot and resolve enrollment issues or data discrepancies encountered by clients and carriers.-Establish, monitor and maintain file feeds, including data exchanges, payroll integrations, and 834 EDI files and send data manually during file feed blackout periods.-Provide training and platform resources for new human resources users and system admins.-Build and code spreadsheets on request to help improve team processes or provide assistance with Excel functions and formulas.

Bellevue, Wa, Us

-Worked as part of a benefits management and administration team, with primary focus on platformcase build technology implementation and enrollment for small and mid-sized groups-Built current and open enrollment plans utilizing online benefit enrollment platforms, such as EmployeeNavigator and Selerix-Consolidated and input spreadsheet data with group plan benefits and rates data provided by insuranceproviders, account managers and clients into enrollment systems for medical, dental, vision, accident,critical illness, basic and voluntary life, long and short term disability, HSA and other group benefit plans-Generated and analyzed open and post-enrollment reports from the enrollment system and transferredenrollment data to various carrier provided spreadsheets and templates for enrollment processingSimilarly, imported carrier provided group enrollment data into the enrollment system for enrollmentcorrection and syncing purposes-Assisted with 834 EDI setups and Employee Navigator data exchange integration implementationswith partnering carriers-Assisted with compiling carrier proposals and quotes into benefit and cost analysis and comparisonspreadsheets for group prospects-Utilized Microsoft Excel formulas and functions to analyze and process reports and spreadsheet data.Also, used VBA to code and create macros to automate manual, repetitive tasks-Utilized Microsoft PowerPoint and Atomi Systems Active Presenter to create various presentations anddemos for clients, prospects and marketing purposes

Wentzville , Mo, Us

Partnered with North Star Insurance Advisers and required carriers for final expense life insurancetelesales as an independent insurance agent.

Lubbock, Tx, Us

-Ensured accuracy and completeness of information on purchase orders either received from thecustomer service department or imported from customers’ purchasing portals and acknowledged validpurchase order requests-Cross referenced and reported price or item discrepancies on purchase orders, the company’s orderforms and order processing system, and customer price lists-Accurately entered purchase orders for order processing; reviewed and released customer ordersplaced through the company’s web store to move them to the next step in the production system-Coordinated with account executives and the distribution center regarding order edits, releasing holdorders, order cancellations and special order requests-Worked on troubleshooting and resolving order errors that were found in the order processing systemor in the web store, notified the technology department and documented and submitted error ticketsfor resolution-Developed and maintained thorough knowledge of products, pricing, customer accounts, orderclassifications, shipping and reporting methods utilized in the order entry process-Answered company bids and provided order quotes to customer service-Adhered to productivity standards to ensure all orders were handled in a timely and efficient manner-Trained new employees on the processes and procedures of the order entry department and createdtraining guides that were utilized for further reference and re-education purposes-Completed other assigned data entry functions in the system, such as price updates, and assistedother departments with data entry requests as needed

Cairo, Cairo, Eg

-Assigned as a Sales Support/Customer Service Representative on the Rodan and Fields contract-Answered calls and responded to emails related to customer questions about account management,orders & billing, compensation & compliance and technical assistance-Transferred non-sales related calls, inquiries and requests to our product specialists, administrative department, commissions team or the fraud department for further assistance-Placed requested auto-ship orders, one-time or replacement orders, delayed auto-ship orders andprocessed returns and refunds-Scheduled shipments with FedEx for return orders and package re-routes back to the warehouse-Created, submitted and followed up with cases transferred to supervisors, technical support and other departments-Provided customers with information on organizational updates, new product launches, upcomingconventions and overview of the compensation plan for consultants-Canceled customer accounts or provided further termination instructions and procedures forconsultants

Licensed Agent in the Medicare Sales Department-Appointed as a licensed Medicare Telesales Agent for United Healthcare-Assessed the individualized health care needs for eligible Medicare consumers/members-Provided specific Medicare health plan recommendations and selections-Compared health policy costs, answered questions, and provided a thorough analysis of availablehealth plans-Submitted electronic applications for enrollment into Medicare plans-Set meetings and appointments to connect eligible consumers with specially licensed field agents-Acted as a lead capture agent during television ad campaigns and commercials-Served as first contact to provide a general informational overview for new Medicare consumers

Race Express was a courier company that also handled road side assistance and vehicle towing.-Dispatched online orders to couriers utilizing courier tracking software-Provided customer service to clients, and entered and tracked the completion of their orders-Updated employee records and time sheets, and processed payroll through ADP-Created and submitted invoices to clients, entered business sales receipts and payments into QuickBooks-Cashiered and collected payments from customers-Scanned, organized and filed business documents and paperwork

Certificate, Full-Stack Software Engineering

Bachelor’S Degree, General Studies

Associate, Chemistry