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Michaela Jones Email & Phone Number
Head of Business Management
at
Department of Health and Social Care
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 100%
Current company
Role
Head of Business Management
Location
Greater Southampton Area, United Kingdom, United Kingdom
Company size
Who is Michaela Jones? Overview
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Quick answer
Michaela Jones is listed as Head of Business Management at Department of Health and Social Care, a company with 67 employees, based in Greater Southampton Area, United Kingdom, United Kingdom. AeroLeads shows a matched LinkedIn profile for Michaela Jones.
Michaela Jones previously worked as Service Development and Customer Experience Lead MQS at Department Of Health And Social Care and Employee Engagement Lead - Test & Trace at Department Of Health & Social Care. Michaela Jones studied at Scrum Product Owner, Learning Connexions.
Company email context
Email format at Department of Health and Social Care
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Department of Health and Social Care
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Profile bio
About Michaela Jones
Over my 15-year career in the public sector, I have built a reputation for inclusive and adaptable leadership and believe in empowering my teams to deliver. I am an adept operational delivery and project manager with a track record of delivering a large portfolio of complex projects often running in parallel. I am skilled at spotting talent and developing high performing teams capable of delivery and have a proven track record of navigating government and managing stakeholder relationships. I have worked as a member of both NDGBs- and pan-European committees representing my department building excellent, collaborative stakeholder relationships. I thrive on working at pace and working with ambiguity to deliver the right outcome at the right time for my customers.
Listed skills include Process Improvement, Customer Service Management, Management, Project Management, and 21 others.
Current workplace
Michaela Jones's current company
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Department Of Health And Social Care
11 roles · 34 years
Michaela Jones work experience
A career timeline built from the work history available for this profile.
Head Of Business Management
Current
Apr 2022 - Present
Service Development And Customer Experience Lead Mqs
- Development and maintenance of MQS Landside Products and policy (welcome pack, guest journey mapping & survey analysis)- Risk mitigation and incident management for Testing incidents ensuring that guests always received a high-quality service.- Ministerial Briefings & PQs lead for the Testing team in MQS developing high quality briefings packs to update.
Jun 2021 - Apr 2022
Employee Engagement Lead - Test & Trace
Department Of Health & Social Care
- Responsible for delivery of Civil Service Survey, creation of an action plan implemented across the business working with key stakeholders.- Development of Reward and Recognition Voucher Scheme ensuring timely recognition for colleagues.- Development of Line Manager’s policy pack providing guidance from appointment of new staff through to leaving the.
Oct 2020 - Jun 2021
Operations Manager
Looking For A Challenging Position
Apr 2018 - Oct 2020
Service Delivery Manager, Data Enhancement
May 2013 - Apr 2018
Production Manager
Production Manager responsible for quality improvement projects enhancing data to customer requirements. Process improvements, specification design and implementation. Budgetary responsibility of up to £500K Relationship and contract management, confident dealing with all levels to senior executive management. Previous experience within OS includes.
2002 - Apr 2013
Statutory Assessor
Ordnance Survey
2004 - 2011
~7 yrs
Customer Relationship Manager
Customer Relationship Manager responsible for post-cruise communication from clients. Resolution of customer queries & complaints ensuring the reputation of the company remained exmplorary.
2001 - 2002
~1 yr
Manager, Customer Services
Management of team of staff dealing with customer queries. Responsible for escalated customer complaints for Customer Services Director & Managing Director.
1999 - 2001
~2 yrs
Letters Administrator/Customer Services
1992 - 1998
~6 yrs
Team & coworkers
Colleagues at Department of Health and Social Care
Other employees you can reach at gov.uk. View company contacts for 67 employees →
JM
Jonathan Martin Lvo
Colleague at Department Of Health And Social Care
London, England, United Kingdom, United Kingdom
View →
KS
Kareemah Salie
Colleague at Department Of Health And Social Care
South Africa, South Africa
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JR
Jonathan Ryder
Colleague at Department Of Health And Social Care
Churchdown, England, United Kingdom, United Kingdom
View →
WO
Whitney Owusu Acheampong
Colleague at Department Of Health And Social Care
United Kingdom, United Kingdom
View →
SD
Sonke Dlamini
Colleague at Department Of Health And Social Care
Ehlanzeni District Municipality, Mpumalanga, South Africa, South Africa
View →
KT
Kate Turpie
Colleague at Department Of Health And Social Care
Stockport, England, United Kingdom, United Kingdom
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EP
Elliot Pierlejewski (Assoc Cipd)
Colleague at Department Of Health And Social Care
Leeds, England, United Kingdom, United Kingdom
View →
CM
Charmaine Makeba
Colleague at Department Of Health And Social Care
Mitchells Plain, Western Cape, South Africa, South Africa
View →
ND
Nomabhala Dayeni
Colleague at Department Of Health And Social Care
City Of Cape Town, Western Cape, South Africa, South Africa
View →
KM
Koonyatse Mosang
Colleague at Department Of Health And Social Care
Mahikeng, North-West, South Africa, South Africa
View →
Jonathan Martin Lvo
Colleague at Department Of Health And Social Care
London, England, United Kingdom, United Kingdom
View →
KS
Kareemah Salie
Colleague at Department Of Health And Social Care
South Africa, South Africa
View →
JR
Jonathan Ryder
Colleague at Department Of Health And Social Care
Churchdown, England, United Kingdom, United Kingdom
View →
WO
Whitney Owusu Acheampong
Colleague at Department Of Health And Social Care
United Kingdom, United Kingdom
View →
SD
Sonke Dlamini
Colleague at Department Of Health And Social Care
Ehlanzeni District Municipality, Mpumalanga, South Africa, South Africa
View →
KT
Kate Turpie
Colleague at Department Of Health And Social Care
Stockport, England, United Kingdom, United Kingdom
View →
EP
Elliot Pierlejewski (Assoc Cipd)
Colleague at Department Of Health And Social Care
Leeds, England, United Kingdom, United Kingdom
View →
CM
Charmaine Makeba
Colleague at Department Of Health And Social Care
Mitchells Plain, Western Cape, South Africa, South Africa
View →
ND
Nomabhala Dayeni
Colleague at Department Of Health And Social Care
City Of Cape Town, Western Cape, South Africa, South Africa
View →
KM
Koonyatse Mosang
Colleague at Department Of Health And Social Care
Mahikeng, North-West, South Africa, South Africa
View →
3 education records
Michaela Jones education
Education record
Scrum Product Owner, Learning Connexions
Ba(Hons), English, German
Postgraduate Diploma, Management Studies
Lancashire Polytechnic
FAQ
Frequently asked questions about Michaela Jones
Quick answers generated from the profile data available on this page.
What company does Michaela Jones work for?
Michaela Jones works for Department of Health and Social Care.
What is Michaela Jones's role at Department of Health and Social Care?
Michaela Jones is listed as Head of Business Management at Department of Health and Social Care.
Where is Michaela Jones based?
Michaela Jones is based in Greater Southampton Area, United Kingdom, United Kingdom while working with Department of Health and Social Care.
What companies has Michaela Jones worked for?
Michaela Jones has worked for Department Of Health And Social Care, Department Of Health & Social Care, Looking For A Challenging Position, Ordnance Survey, and P&O Cruises.
Who are Michaela Jones's colleagues at Department of Health and Social Care?
Michaela Jones's colleagues at Department of Health and Social Care include Jonathan Martin Lvo, Kareemah Salie, Jonathan Ryder, Whitney Owusu Acheampong, and Sonke Dlamini.
How can I contact Michaela Jones?
You can use AeroLeads to view verified contact signals for Michaela Jones at Department of Health and Social Care, including work email, phone, and LinkedIn data when available.
What schools did Michaela Jones attend?
Michaela Jones studied at Scrum Product Owner, Learning Connexions.
What skills is Michaela Jones known for?
Michaela Jones is listed with skills including Process Improvement, Customer Service Management, Management, Project Management, Operations Management, Budgets, Change Management, and Team Leadership.
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