I am a dedicated and effective Coordinator with more than fifteen years of experience working in the public sector. My strengths are in my willingness to learn anything, think in terms of systems, assist any colleague, and find best fit solutions. I am an innovative and dedicated leader with a demonstrated ability to quickly learn and refine procedures, serving as a resource in training others. In working as a security coordinator, I honed my skills in making decisions under pressure, applying policy to strategy, and continuously improving processes. I am also an adept communicator and technical writer with experience liaising with law enforcement officials, local and federal; labor union representatives, local and national; and disparate stakeholders, internal and external.I currently coordinate the arbitration program for the National Railroad Adjustment Board (NRAB) of the National Mediation Board (NMB). As an Arbitration Program Specialist, I am a discerning program supporter and analyzer, dedicated to ensuring the agency’s standards are maintained and its mission is achieved. I maintain the docket of the largest division and guide claims from initiation to final disposition.