Michaela Hamilton Email & Phone Number

St Albans, Gb

St Albans, Gb

Greater London, England, United Kingdom

World Wide

In this temporary role aboard a 50m luxury yacht across Europe and the United States, I delivered exceptional service to an exclusive clientele with meticulous attention to detail. Responsibilities included seamless rotation throughout the yacht, executing synchronized and silver service for fine dining experiences, managing housekeeping for six cabins, and overseeing laundry operations. Collaborating on visually stunning table arrangements and providing crucial deck assistance showcased adaptability and willingness to learn and help in other departments. Exceeding discerning guest expectations, this experience refined my multitasking skills and ability to adapt and deliver unparalleled service in the dynamic realm of luxury yachting.

St Albans, England, United Kingdom

As a Supervisor at Simmons Bakers, I ensured seamless daily operations by blending leadership, customer service, and operational expertise. Responsibilities included overseeing shifts, optimizing staffing, implementing stock rotation procedures, and addressing customer queries. I actively participated in food preparation, maintained quality standards, whilst upselling promotional offerings and hitting KPIs. Managing opening and closing procedures, I successfully balanced leadership demands, upheld customer service excellence, and contributed to operational success, maintaining Simmons Bakers' reputation for excellence.

Hayes, England, United Kingdom

As a Business Development Executive at Rackspace, I drove the company's growth in the competitive IT services field, surpassing Key Performance Indicators (KPIs) through strategic B2B lead generation and client relationship building. Utilizing advanced tools such as Outreach, Sales Navigator, and LinkedIn, I identified and targeted potential clients, resulting in a significant increase in qualified leads. Through outbound calling, I communicated Rackspace's value proposition, and booked meetings for the pre-sales teams. Collaborating cross-functionally and staying up-to-Date on industry trends, I addressed IT pain points for both new and existing clients, contributing to successful IT deployments.

Harpenden, England, United Kingdom

As a Sales Negotiator at Connells Estate Agency, I played a vital role in driving sales and building client relationships, contributing to the agency's success. Responsibilities included promptly handling inbound calls, exceeding lead conversion targets, and implementing creative strategies like touting letters and door knocking. I prioritized hot prospects, booked market appraisals, conducted property viewings, and facilitated mortgage appointments. Through consistent overachievement of KPIs and comprehensive lead generation, I fostered positive relationships, solidifying the agency's reputation as a trusted partner in real estate transactions.

England, United Kingdom

As a Health Care Assistant at the NHS, I provided compassionate and personalized care to individuals with diverse and complex mental health conditions. Collaborating with a multidisciplinary team, I implemented individualized care plans, conducted patient observations, and facilitated escorts. My role involved maintaining accurate patient records, ensuring confidentiality, and providing emotional support during distressing situations. Applying de-escalation techniques and effective communication, I contributed to fostering a therapeutic environment. In this challenging yet rewarding position, I demonstrated a commitment to the well-being of individuals with mental health needs, contributing to the delivery of high-quality mental health services within the NHS.

St. Albans, England, United Kingdom

As a waitress at Mitchells & Butlers, my role went beyond traditional duties, focusing on delivering a positive and memorable dining experience for customers through attentive service and proactive engagement. I greeted customers warmly, took detailed orders, provided menu recommendations, and addressed queries with professionalism. Ensuring prompt delivery of meals, I maintained high service standards and utilized sales skills to upsell additional items, contributing significantly to revenue generation. In this dynamic customer-facing role, I excelled in both core duties and strategic sales approaches, playing a vital role in creating a positive atmosphere for customers.

St. Albans, England, United Kingdom

As a Senior Hotel Receptionist at The Noke, I played a central role in ensuring a smooth and welcoming experience for guests. Handling check-ins, check-outs, and inquiries with professionalism, I maintained a positive atmosphere at the front desk. Additionally, I provided crucial support in various hotel departments during peak periods, demonstrating adaptability and efficiency. Conducting efficient procedures, managing payments, and responding to guest requests, I ensured accuracy in guest records and effective communication. Undertaking administrative tasks, I contributed to the overall success of the hotel, emphasizing a commitment to excellence in customer service.